CQC report explained · a residential care home
What the CQC found at Norfolk Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Good; inspectors found kind, person-centred care, with minor concerns about supervision and the home environment.
The announced inspection took place on 6 and 8 November 2018. One inspector spoke with people living in the home, relatives, managers and staff. They observed care and checked care plans, risk assessments, medicine records, recruitment files, training records, maintenance records and audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People appeared relaxed and safe. Staff were trained, medicines were managed safely, care plans were personal, and people were supported with health care, activities, choices and relationships.
Inspectors found a short period when one person was left without supervision when staff should have been present. They also recommended regular checks of window restrictors. Worn or flaking paintwork in the laundry and on bannister rails made cleaning harder.
The rating stayed Good, as it had been at the previous inspection in February 2016. The report says there was no evidence of serious risks or concerns.
Kind and familiar staff
People were supported by a small team who knew them well. Inspectors saw warm, respectful and relaxed interactions.
“There were friendly and warm interactions between staff and people who used the service throughout our inspection.” from the report
Personalised support
Care plans included people's likes, dislikes, routines and goals. Staff supported people to make choices and build independence.
“Care plans were person-centred and staff showed a good understanding of people's needs and how best to support them.” from the report
Good communication support
Staff used picture boards and other accessible information to help people express their wishes and make decisions.
“Staff showed a good understanding of people's communication needs and how best to share information and support them to make choices.” from the report
Community involvement
People took part in activities at home and in the wider community, including voluntary work, classes, outings and walks.
“Each person had a weekly activity plan and staff supported them to do a range of activities within the home and in the local community.” from the report
Positive leadership
Staff and relatives gave positive feedback about the manager. Audits and meetings were used to monitor quality and safety.
“The registered manager and provider used a range of audits to monitor the quality and safety of the service.” from the report
Supervision
needs fixingInspectors saw one instance where a person was left unsupervised for a short time when a staff member should have been present. Ask what action was taken to prevent this happening again.
“We spoke with the registered manager about staff deployment as we noted one instance where a person was left unsupervised for a short period when a member of staff should have been present.” from the report
Window safety checks
needs fixingWindow restrictors were fitted, but inspectors recommended regular checks to make sure they continued to work properly.
“Window restrictors were in place, but we recommended staff regularly check these to make sure they remained in good working order.” from the report
Worn surfaces
minorPaintwork in the laundry and on bannister rails was worn, chipped or flaking. This made those areas harder to clean hygienically.
“The paintwork in the laundry and bannister rails were either worn or chipped and flaking making those areas harder to hygienically clean.” from the report
- 01How do you make sure each person is supervised whenever their care plan says staff should be present?
- 02Have the recommended regular checks of the window restrictors been put in place, and when was the latest check?
- 03Have the laundry and bannister paintwork been repaired or repainted so the surfaces can be cleaned properly?
- 04How are people's health appointments and visits from health professionals recorded and monitored?
- 05How is management cover arranged when the registered manager is working across this home and two other services?
This announced inspection looked at the premises and care provided, rated all five key questions, and checked choking-related risks but did not examine the specific circumstances of a past death. This explanation was written from the published report of 19 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Norfolk Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 15 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.