CQC report explained · a residential care home
What the CQC found at Jenkin Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe medicines management, safeguarding knowledge and suitable checks on staff, the building and equipment.
- Effective?
- Good
- People's needs and choices were assessed, staff received training and supervision, and staff worked with health professionals when people's needs changed.
- Caring?
- Good
- Staff were observed treating people with kindness, dignity and respect. People were supported to make choices and maintain independence.
- Responsive?
- Good
- Care plans were personalised and updated when needs changed. People had meaningful activities, family contact and communication support suited to their needs.
- Well-led?
- Good
- The home had an open team culture, regular meetings and quality audits. The manager and provider monitored care and acted on identified shortfalls.
What inspectors found, August 2018
St Anne's Community Services - Jenkin Lodge was rated Good; inspectors found safe, kind and personalised care with no serious concerns.
This was an announced comprehensive inspection on 03 July 2018. One inspector reviewed records, care plans, staff recruitment and training, medicines, complaints and quality checks. They also observed care and spoke with staff, relatives and health and social care professionals.
The home provided residential care for five people with learning disabilities. Inspectors found enough staff, safe medicines arrangements, suitable training and checks to protect people. Staff knew people's needs and supported their choices, independence, dignity and relationships.
Care plans were personalised and activities were adapted to people's interests. The home worked with health professionals and had systems to monitor quality, respond to concerns and make improvements.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says this continued the Good rating from the previous inspection and found no serious risks or concerns.
Safe medicines and staffing
Medicines were given by trained staff whose competence had been checked. Inspectors also found staffing levels sufficient to meet people's needs safely.
“Medicines were managed safely and administered by staff who were trained and assessed as competent to do so.” from the report
Kind and respectful care
Staff knew people well and supported them in a friendly, reassuring way. Inspectors found that people's dignity and privacy were respected.
“People were supported in a kind and caring manner by staff who knew them well and were familiar with their needs.” from the report
Personalised support
Care plans described people's individual needs, preferences and communication methods. Activities were adapted to what people enjoyed and found meaningful.
“People's care plans were specific to their individual needs and guided staff on the how support was to be provided.” from the report
Quality monitoring
The manager and provider used audits covering areas such as medicines, equipment and documentation. Actions from identified shortfalls were recorded as completed.
“The registered manager and the provider completed a range of audits, which included health and safety, equipment, documentation and medicines administration” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently support people with complex health needs, and how do you work with GPs and other health professionals?
- 02How do you make sure medicines are given on time and as prescribed, and how is staff competence checked now?
- 03What personalised activities are available for someone with my relative's interests, communication needs and level of independence?
- 04How are relatives involved in care plan reviews and kept informed when a person's health or wellbeing changes?
- 05What changes have been made since the July 2018 inspection, and what do your recent quality audits show?
This was an announced comprehensive inspection covering all five CQC questions, including the premises, care provided, records, staff and quality monitoring. This explanation was written from the published report of 30 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Jenkin Lodge
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 15 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.