CQC report explained · a residential care home
What the CQC found at Boroughbridge Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from avoidable harm. Staffing, risk management, medicines, infection control and learning from incidents were all found to be safe.
- Effective?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture. Audits, action plans, staff support and involvement of people and representatives were working effectively.
What inspectors found, January 2024
St Anne's Community Services - Boroughbridge Road was rated Good; inspectors found safe, person-centred care and good management, but only Safe and Well-led were inspected.
This was an unannounced focused inspection on 18 December 2023. One inspector spoke with a person using the home, a relative, a professional and five staff. They also observed care and checked care, medicine and management records.
The home supported three people with learning disabilities. Inspectors found enough staff, safe medicines management, suitable risk assessments and a clean, well-maintained home. People were supported to make choices, take positive risks and remain as independent as possible.
The home was rated Good overall. Safe and Well-led were both rated Good, and these ratings stayed the same as at the previous inspection in September 2018. Effective, Caring and Responsive were not inspected during this visit, so their previous ratings were used in the overall rating.
Consistent, person-centred support
People were involved in their routines and supported by staff who knew them well. Inspectors found that staff promoted choice, control and independence.
“People were fully involved in planning their day-to-day routines and received support from a consistent staff team.” from the report
Safe medicines management
Medicine records were well completed and all medicines could be accounted for. Medicines were stored securely.
“Medicine Administration Records (MAR) were in place and were well completed and all medicines could be accounted for.” from the report
Enough trained staff
Inspectors found enough staff to support people safely, including with daily routines, activities and access to the community. Recruitment checks were also in place.
“There were enough staff to ensure people were kept safe and were supported positively to access the community.” from the report
Good management and oversight
The management team used audits and action plans to monitor the service and improve care. People, representatives and staff were involved in how the home was run.
“Audits and action plans were used effectively as a tool for continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure there are always enough staff to support my relative with activities inside and outside the home?
- 02How do you check that medicines continue to be given and recorded safely?
- 03How will you support my relative's choices and independence as their needs change with age?
- 04How are relatives and advocates involved in reviewing care and decisions about managing risk?
- 05What were the previous ratings for Effective, Caring and Responsive, which were not inspected during this visit?
This was an unannounced focused inspection of Safe and Well-led only; the other ratings were carried over from the previous inspection in September 2018. This explanation was written from the published report of 30 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
St Anne's Community Services - Boroughbridge Road was rated Good; inspectors found safe, kind and personalised care with no serious risks or concerns.
This was a planned, announced comprehensive inspection. One inspector visited and used observations, including a Short Observational Framework for Inspection, because people had complex needs. The inspector spoke with staff, relatives and social care professionals, and checked care plans, recruitment records, training, medicines, complaints and quality checks.
The home supported three people with learning disabilities. Inspectors found that people were protected from abuse, medicines were managed safely, staffing was sufficient and the home was clean and well maintained. Staff knew people well, respected their privacy and choices, and supported independence.
People received suitable food, healthcare support and activities based on their interests. Care plans were reviewed monthly and communication was adapted to people's needs. The home was rated Good in all five areas, and this rating stayed the same as at the previous inspection.
Safe care and medicines
Inspectors found that risks were assessed, medicines were safely managed and there were enough staff to meet people's needs.
“Medicines were stored and administered safely and the premises were well maintained to keep people safe.” from the report
Kind and respectful staff
Staff were observed treating people kindly and patiently. They respected privacy, dignity and people's different ways of communicating.
“Throughout our visit, we observed staff treated people in a kind and caring manner.” from the report
Personalised activities
People were offered activities linked to their interests and abilities, both inside and outside the home. Staff adapted activities when people's mobility changed.
“A range of personalised activities were available to people within and outside the home.” from the report
Strong knowledge of people's needs
Staff knew people well and supported their choices, independence, health needs and family relationships.
“Staff listened and talked to people in a relaxed, friendly and caring manner.” from the report
Quality monitoring
The manager and provider used audits, meetings and action plans to monitor care and identify improvements.
“A range of audits were completed by the registered manager and provider to monitor the quality of the service and the care provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How are each person's communication needs recorded and kept up to date?
- 02How are monthly care plan reviews carried out, and how is each person involved in decisions about their care and activities?
- 03How often are medicines audits completed, and what happens if an error or concern is found?
- 04How do you make sure activities remain meaningful when a person's health or mobility changes?
- 05What support would be arranged if someone living here needed end of life care?
This was an announced comprehensive inspection covering all five CQC questions, and the report says the overall Good rating remained unchanged from the previous inspection. This explanation was written from the published report of 18 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Boroughbridge Road
3 rated inspections over 8 years: the service has held its Good rating throughout.
- January 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Goodstayed GoodSafe: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 15 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.