CQC report explained · a residential care home
What the CQC found at St Ann's Lodge 2
Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.
What inspectors found, November 2018
St Ann's Lodge 2 was rated Good overall; inspectors found safe, kind and person-centred care across all five areas.
Inspectors visited on 12 July and 15 August 2018. The first visit was unannounced. They spoke with people living at the home, staff, managers, relatives and health professionals. They also checked care records, staff files, medicines, staffing, training, the building and management records.
They found enough staff, safe medicines systems, suitable risk assessments and safe recruitment checks. Staff had relevant training and supported people's health, nutrition, choices and independence. People were treated with kindness and respect, and staff knew their needs, wishes and routines well.
The home supported people to stay active, keep in touch with family and friends, and take part in holidays, college, day services and social activities. Care plans were detailed, person-centred and regularly reviewed. Managers were approachable and staff were positive about the leadership.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The service had also been rated Good at the previous inspection in February 2016.
Kind and personal care
Inspectors found a homely service where staff knew people well, understood their preferences and treated them with respect.
“The service had created a highly person-centred culture. The atmosphere was homely and had a real sense of family.” from the report
Safe medicines
Medicines were stored and given safely. Records showed that people received their medicines as prescribed, and regular checks were carried out.
“Medication Administration Records (MAR) were up to date and our checks showed that people had been given their medicines as prescribed.” from the report
Activities and relationships
People were supported to have active lives, attend day services and college, go on trips and holidays, and keep in contact with relatives and friends.
“Daily activities were planned to include attendance at day centres, college and classes, one to one trips out with staff, evening clubs and social events at home.” from the report
Strong leadership
Managers were closely involved in people's care and supported staff to develop their skills. Staff said they felt part of a team and were proud of the service.
“Staff were motivated, felt part of a team and were proud of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels decided for each person's changing needs, routines and one-to-one support?
- 02How do you make sure medicines records and regular medicines audits remain accurate?
- 03What specialist training do staff currently receive for the needs of people living here?
- 04How are people and relatives involved in reviewing support plans, goals and changes in care needs?
- 05How do you support people to keep active and maintain regular contact with family and friends?
This was a planned inspection of the home, including its premises and care, and also looked at personal care and support for people in the supported living scheme, but not that scheme's premises. This explanation was written from the published report of 20 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Ann's Lodge 2
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Kingston upon Thames
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“We cannot speak highly enough of the care that Angelique gave, and would recommend her to anyone else needing a live-in carer.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.