CQC report explained · a residential care home
What the CQC found at Springwood
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2023
Springwood was inspected but not rated; inspectors found suitable window restrictions overall, but asked for stronger controls and the home said it would act immediately.
This was an unannounced, targeted inspection on 25 April 2023. Two inspectors checked whether windows were safely restricted and also reviewed infection prevention and control.
Inspectors found regular environmental risk assessments and suitable measures for people at risk of falls. Windows had restricted openings and were strong enough to withstand damage. However, the restrictors could not be operated only with a key or special device. Inspectors recommended getting advice about this risk.
The home contacted CQC after the inspection and said it had reviewed the risks and arranged further restrictors that could only be opened with a special tool or key. Inspectors found infection control arrangements were effective and people could receive visitors.
The home was inspected but not rated overall. Safe was also inspected but not rated because only part of that area was examined. Its previous overall rating was Good, published in December 2020.
Environmental checks
The home had completed regular assessments of risks from the premises and had put measures in place for people identified as being at risk of falls.
“During the inspection we found the provider had completed regular environmental risk assessments to assess the risks posed by the premises.” from the report
Infection control
Inspectors were assured that the home had effective arrangements to prevent and manage infections, including safe use of protective equipment.
“We were assured the provider was using PPE effectively and safely.” from the report
Family visits
People were supported to stay in contact with family and friends, who were welcome to visit the home.
“The provider supported people to maintain contact with their family and friends and they were welcome to visit the home.” from the report
Window restrictors
needs fixingThe restrictors were not operated by a key or special device. The home said it would arrange further restrictors, and inspectors recommended advice about managing the risk of falls from windows or height.
“However, the window restrictors were not operated by a key or a special device.” from the report
- 01Have the further window restrictors that can only be opened with a special tool or key now been installed?
- 02How are window restrictors checked and maintained?
- 03What advice did the home obtain about managing the risk of falls from windows or height?
- 04How are environmental risks and risks of falls reviewed for individual residents?
- 05What were the results of the next comprehensive inspection of the full Safe key question?
This was an unannounced targeted inspection of window safety and infection prevention and control; it did not examine the circumstances of the serious injury or assess the other key questions, and the full Safe rating was left for the next comprehensive inspection. This explanation was written from the published report of 13 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors found strong COVID-19 infection controls, with some cleaning needing attention.
This was an announced, targeted inspection on 12 November 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found that people were protected from infection. Staff used personal protective equipment safely, washed and sanitised their hands, completed relevant training and followed updated guidance. Testing, visiting arrangements, cleaning schedules and risk assessments were also in place.
Some bath chairs, microwaves and dishwashers needed more cleaning. The manager dealt with this straight away and changed the checks so these areas would not be missed. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection protection
Inspectors found that people were protected against the risk of infection.
“People were protected against the risk of infection.” from the report
Safer family visits
The home used a heated visiting pod with separate entrances and cleaning between visits. End-of-life visits were arranged separately and used PPE.
“Visits were facilitated in the outside grounds of the home in a designated pod.” from the report
Staff training and PPE
Staff had training in infection control, COVID-19 and using PPE. Inspectors observed staff changing PPE appropriately and cleaning their hands.
“Staff had completed training in infection control, COVID-19 and how to put on and take off their PPE.” from the report
Support during the pandemic
The home had introduced befriending services and extra activities to help reduce social isolation and support people's wellbeing.
“They had put in place befriending services and additional activities to ensure peoples well-being was mainained.” from the report
Some areas needed more cleaning
minorInspectors found that bath chairs, microwaves and dishwashers needed further cleaning. The manager dealt with this immediately and amended the audits.
“For example, bath chairs, microwaves and dishwashers required further cleaning.” from the report
- 01How often are bath chairs, microwaves and dishwashers now checked and cleaned?
- 02How are family visits currently arranged, and how is the visiting area cleaned between visits?
- 03How often are people living in the home and staff tested for COVID-19?
- 04What activities and befriending support are available to reduce social isolation?
- 05How are staff kept up to date when infection control guidance changes?
This was a targeted inspection of infection prevention and control measures only, and the service was inspected but not rated. This explanation was written from the published report of 3 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springwood
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2023Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 16 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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