CQC report explained · a residential care home
What the CQC found at Springwood House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff understood their needs and risks. Recruitment, medicines management, infection control and incident reporting were found to be appropriately managed.
- Effective?
- Good
- This key question was not rated in this inspection report.
- Caring?
- Good
- This key question was not rated in this inspection report, although inspectors reported positive feedback about the caring environment.
- Responsive?
- Good
- This key question was not rated in this inspection report.
- Well-led?
- Good
- The home was described as well run, with positive feedback from people, relatives and staff. The provider used audits and an electronic care record system, but two required notifications had not been submitted.
What inspectors found, February 2023
Springwood House Residential Care Home was rated Good; inspectors found safe, kind care, with two notifications not submitted as required.
This was an unannounced inspection on 1 February 2023. One inspector and an Expert by Experience spoke with four residents, seven relatives and seven staff. They reviewed care records, medicine records, recruitment files and management records.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found that people felt safe, staff knew them well, medicines were managed safely and infection control arrangements were in place. People and relatives gave consistently positive feedback.
The inspection was prompted partly by concerns about poor care, staffing and infection control. Inspectors found no evidence that people were at risk of harm from these concerns. They did identify that two required notifications had not been submitted.
Safe medicines support
Staff supported people to manage prescribed medicines safely and helped them use as-required medicines, such as pain relief, effectively.
“People were supported to take their as required medicines effectively, for example, pain relief.” from the report
Open communication
People, relatives and staff said they could speak to the manager about concerns. Inspectors found that concerns were resolved through this informal process where possible.
“People, their relatives and staff all described an open-door policy where they could talk to the registered manager about any concerns they had.” from the report
Improved care records
The manager had introduced an electronic care record system so care information was available in one place.
“The registered manager had researched and introduced an electronic care record system.” from the report
Two notifications were missed
needs fixingThe provider had not submitted two notifications that CQC should receive about certain changes, events or incidents. The provider understood its responsibility to submit notifications in future.
“At this inspection it was identified 2 notifications had not been submitted.” from the report
- 01What were the two notifications that were not submitted, and what has changed to prevent this happening again?
- 02How do you check that staffing levels remain sufficient for the people living here?
- 03How are medicine records checked, including records for as-required medicines such as pain relief?
- 04How are residents and relatives involved in planning and reviewing care?
- 05How do you check that infection prevention arrangements remain effective during an outbreak?
This was a focused inspection prompted by concerns about care, staffing and infection control; only Safe and Well-led were rated in this report, while the other key questions were not rated. This explanation was written from the published report of 25 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2020
Springwood House Residential Care Home was inspected but not rated; inspectors found strong infection prevention and control arrangements.
This was an announced, targeted inspection on 18 August 2020. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was using personal protective equipment safely, following social distancing and shielding rules, and testing people and staff. They also found that visitors were screened and given protective equipment.
The home had clear policies, a detailed cleaning schedule and infection control audits. Inspectors said the home was clean and found good work to reduce loneliness through activities and calls with relatives.
The service was inspected but not rated. This means the report gives no overall quality rating and does not rate the other areas of care.
Visitor safety
Visitors were screened on arrival, given guidance and protective equipment, and had their temperatures checked.
“Visitors were provided with a designated preparation area on arrival where they received guidance, personal protective equipment (PPE) and a health screening questionnaire was completed.” from the report
Support with loneliness
The home arranged activities and helped people stay in touch with relatives and friends by telephone and video calls.
“The service had a dedicated staff member who developed activities for people and supported telephone and video calls to their relatives and friends.” from the report
Clear staff guidance
The home had a substantial set of policies and procedures that inspectors found clear and easy to follow.
“The provider had a robust package of policies, procedures and guidance for staff. Procedures were clear and easy to follow.” from the report
Testing
The home took part in regular testing when it became available. New staff and staff returning after an absence also had to take a COVID test.
“The service actively engaged with a programme of regular testing as soon as it was available.” from the report
Cleaning and hygiene
There was a detailed cleaning schedule, clear staff responsibilities and strong infection control auditing. Inspectors found the home clean.
“There was a comprehensive cleaning schedule in place and staff were clear about what their roles and responsibilities were.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened and supported with personal protective equipment?
- 02How often are people living here and staff tested for infections?
- 03How do you keep the cleaning schedule and infection control audits up to date?
- 04What arrangements are in place to prevent people becoming lonely or isolated?
- 05When was the home last assessed on the other areas of care that were not covered by this inspection?
This was a targeted inspection of infection prevention and control measures; the service was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 10 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springwood House Residential Care Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Springwood House Residential Care Home →
- September 2020Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Springwood House Residential Care Home →
- December 2017Goodstayed GoodSafe: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 16 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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