CQC report explained · a residential care home
What the CQC found at Springvale Resource Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe medicines administration, suitable staffing and robust recruitment checks. Risk assessments, fire arrangements and emergency evacuation plans were also in place.
- Effective?
- Good
- People could choose and prepare food, and staff received induction, training and supervision. Staff understood the Mental Capacity Act and Deprivation of Liberty Safeguards, although some newer staff were still completing training.
- Caring?
- Good
- Inspectors observed kind, friendly relationships and a homely atmosphere. People were encouraged to make choices, maintain privacy and develop independence.
- Responsive?
- Good
- Care plans included people's preferences, routines and support needs and were regularly reviewed. People could choose activities, receive visitors and use the complaints procedure.
- Well-led?
- Good
- People and staff said the manager was supportive and approachable. Audits, surveys, meetings, policies and newsletters were used to monitor and improve the home.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with some newer staff still completing training.
Inspectors carried out an announced inspection on 11 and 12 December 2018. They spoke with two people living at the home, the manager and two care staff. They observed care in shared areas and checked care and medicines records for two people, plus staff and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found safe medicines systems, suitable staffing, robust recruitment, clean surroundings and emergency plans. People were supported to make choices, cook, stay independent, take part in activities and keep in contact with family and friends.
Care plans were individual and regularly reviewed. Staff were described as kind and approachable, and audits, meetings and surveys were used to check and improve the service. This was the first rated inspection since the provider changed.
Safe medicines
Staff were trained, medicines were stored securely and records checked for two people were accurate. Managers also audited medicines and checked staff competence.
“We checked the MAR charts for two people and found they were completed accurately.” from the report
Kind and respectful care
Inspectors saw warm relationships and a homely atmosphere. People said staff were kind, and privacy and dignity were respected.
“We observed staff and people who used the service. There was a very homely atmosphere” from the report
Choice and independence
People chose what to eat and do, took part in cooking and other life skills, and were supported to do things for themselves.
“People were encouraged to be independent and had choices in what they did.” from the report
Personalised care planning
Care plans recorded people's likes, dislikes, routines and support needs. They were reviewed regularly so staff could respond to changes.
“The plans of care contained detailed information to guide staff on the care and support to be provided.” from the report
Management checks
The manager used audits, surveys and meetings to monitor the service and respond to people's views and requests.
“The registered manager used the audits to maintain and improve standards at the service.” from the report
Training still being completed
minorSeveral newer staff were still working through the training programme while training records were being moved to a new computer system. Ask how this was completed and checked after the inspection.
“There were several new members of staff who were working through the training program.” from the report
- 01Which training had newer staff completed after the inspection, and how do you check their competence before they work independently?
- 02How are the four people's Deprivation of Liberty Safeguards reviewed, and how are any restrictions kept necessary and least restrictive?
- 03How would you support my relative's specific neurological, mental health, communication and independence needs?
- 04How often are care plans and risk assessments reviewed, and how is my relative involved in those reviews?
- 05Have the planned upgrades to the communal areas taken place, and what changes were made?
This was an announced inspection covering all five rating areas; it was the first rated inspection since the provider changed. This explanation was written from the published report of 5 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springvale Resource Centre
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018
Registered with the Care Quality Commission on 1 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Rochdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.