CQC report explained · a residential care home
What the CQC found at Springfields
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using safe infection prevention and control procedures. This included PPE, testing, cleaning, social distancing and managing possible outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
This was an announced, targeted inspection on 11 December 2020. It looked only at infection prevention and control because of the COVID-19 pandemic.
Inspectors found a clear procedure for entering the home, recent staff training on infection control and PPE, and COVID-19 testing for staff and residents. They also found the home was clean, with extra cleaning of frequently touched areas.
Visits were restricted in line with local guidance. Staff helped residents keep in touch with relatives and friends by telephone and video calls.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a full rating for all five areas of care.
Safe entry process
The home had a strong process for people entering the building, intended to reduce the risk of COVID-19 being brought into the home.
“The service had a robust procedure for people to follow when they entered the building.” from the report
Staff infection control training
Staff had recently been trained in infection prevention, hand washing and using PPE safely.
“Staff had received recent training in infection prevention and control, hand washing and how to put on and take off their personal protective equipment (PPE) in a safe way.” from the report
Cleaning and testing
The home was clean, high-touch areas received extra cleaning, and staff and residents were tested in line with guidance.
“Staff and residents were tested for COVID-19 in line with current guidance.” from the report
Keeping people connected
Although visits were restricted, staff supported residents to stay in contact with relatives and friends by phone and video calls.
“Staff helped people to stay in contact with their relatives and friends through telephone and video calls.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the current procedure for visitors and people entering the home?
- 02How are staff currently trained and checked on infection prevention, hand washing and PPE?
- 03How often are residents and staff tested, and what happens if there is a positive result?
- 04How are high-touch areas cleaned, and how often is this checked?
- 05How can residents keep in touch with relatives if visits are restricted?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated overall. This explanation was written from the published report of 25 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and well-organised care, with an outdated bathroom being improved and activities to review.
The inspection was unannounced and took place on 9 January 2019, with telephone discussions with relatives on 11 January. The inspector spoke with people living in the home, relatives, staff and health professionals. They also reviewed care records, medicines records, staff files and quality checks, and observed care.
Inspectors found that people were safe and treated with kindness and respect. There were enough staff, medicines were managed safely, care plans were detailed, and staff were trained. People were supported with food, healthcare, independence and personal choices.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was an improvement from Requires Improvement in December 2017. The previous quality assurance breach had been addressed, and the home was meeting all regulations at this inspection.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were stored, administered and recorded safely.
“Medicines were administered safely and signed for immediately following administration.” from the report
Personalised care records
Care records described people's routines, preferences, life histories and support needs. They were reviewed and updated when needed.
“Care records were detailed and person centred. They contained information about what was important to the person.” from the report
Improved management
The home had better systems for checking quality, learning from incidents and responding to feedback. The registered manager was viewed positively by people, relatives and staff.
“There were effective systems in place to asses, monitor and improve the quality of the service.” from the report
Bathroom access
needs fixingThe main bathroom was dated and did not allow one person to use a bath independently. The provider said work had already started on a new bathroom with a walk-in shower and new bath.
“The bathroom required an update to ensure people could remain independent.” from the report
Range of activities
minorThere was an activities programme, but one person said there was not much to do. The manager acknowledged the difficulty of finding activities people wanted and said the programme would be reviewed.
“There isn't that much to do really but it's not boring, I'm quite happy watching what is going on.” from the report
- 01Has the main bathroom refurbishment been completed, including the walk-in shower?
- 02What activities are now available, and how do you find out what each person wants to do?
- 03How do you make sure care plans remain up to date when a person's needs or preferences change?
- 04How many care staff are normally on duty during the day and at night?
- 05How can relatives raise concerns, and how are complaints recorded and followed up?
This was an unannounced inspection of the home covering all five CQC questions, including the premises, care, records, staffing, medicines and management systems. This explanation was written from the published report of 14 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springfields
3 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- July 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Oldham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
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