CQC report explained · a nursing home
What the CQC found at Springfield Nursing Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection-control practice and visiting arrangements during a targeted COVID-19 review.
This was an announced, targeted inspection on 4 February 2022. Inspectors checked infection prevention and control measures and asked about staffing pressures linked to COVID-19.
The home had clear visitor procedures, including temperature checks, health questions and lateral flow testing. Visitors could see people in their bedrooms, or use a screened area if preferred.
Inspectors were assured that the home used PPE safely, kept the premises clean, followed current guidance and had an up-to-date infection-control policy. The service was inspected but not rated, so this report does not give an overall quality rating.
Visitor safety checks
Visitors had checks on arrival and were asked to complete a health questionnaire and show that a lateral flow test had been completed.
“Visitors had their temperature taken on arrival, completed a health questionnaire and were required to demonstrate a lateral flow test had been completed.” from the report
Good PPE practice
Staff had infection-control training and inspectors saw them using the correct protective equipment and following best practice.
“Staff completed IPC training and were observed to be wearing the correct PPE and following best practice.” from the report
Clean premises
The premises and equipment were visibly clean. Cleaning schedules and audits were used to monitor standards.
“The premises and equipment were visibly clean and regular cleaning schedules and audits were completed to monitor the IPC standards within the home.” from the report
Family visiting
Families could visit by appointment, including in people's bedrooms, with a screened area available for those who preferred it.
“People were supported to see their relatives and loved ones in accordance with current government guidance.” from the report
Up-to-date guidance
The home had an up-to-date infection-control policy and staff were kept informed about changes to government guidance.
“There was an up to date infection prevention and control (IPC) policy.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage COVID-19-related staffing pressures?
- 02How are visitors currently checked, and are visits still by appointment only?
- 03How often are cleaning schedules and infection-control audits completed, and what happens when they identify a problem?
- 04How are staff kept up to date when infection-control guidance changes?
- 05What testing and PPE arrangements are currently in place for staff, visitors and people living in the home?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 19 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
Rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
Inspectors visited without giving notice on 4 and 10 April 2019. They spoke with people, relatives, staff and health professionals. They reviewed care records, training and recruitment files, complaints, incidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, clear care plans and good links with health professionals.
People were treated with kindness and respect. They were involved in choices about their care and had access to activities suited to their interests. The home was clean and well maintained.
The previous full inspection, published in May 2018, rated the home Requires Improvement. At this inspection, inspectors found that earlier concerns about notifications to CQC had been addressed. No follow-up was required.
Staffing and safety
Inspectors found enough staff to meet people's needs. Call bells were answered promptly and staff were recruited safely.
“There were enough staff available to meeting people's needs and keep them safe.” from the report
Kind and respectful care
Staff built warm relationships with people and protected their privacy and dignity during personal care.
“Throughout the inspection, we observed consistently supportive and caring interactions between staff and people.” from the report
Personalised care
Care plans gave staff clear guidance about people's routines, preferences and support needs. People and relatives were involved in reviews.
“These were used to develop detailed and person-centred care plans for each person.” from the report
Activities and wellbeing
People could take part in varied activities, including music, cooking, arts and crafts, reminiscence sessions and visits from a therapy dog.
“People were provided with the opportunity to participate in a range of activities, including: bingo, pamper sessions, arts and crafts, cooking, reminiscence sessions, music and visits from a therapy dog.” from the report
Leadership and checks
The management team carried out regular audits and responded to issues. Inspectors found improvements since the previous inspection.
“The home had comprehensive quality assurance processes in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently decide staffing levels when people's needs change?
- 02How are medicines checked, including medicines prescribed to be taken only when needed?
- 03How will you support my relative's specific dietary, health or communication needs?
- 04What activities would be suitable for my relative, including if they have limited mobility or dementia?
- 05How are relatives involved in care plan reviews and in raising concerns?
This was a planned inspection of the overall service, covering all five CQC questions and both the premises and care provided. This explanation was written from the published report of 14 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springfield Nursing Home
3 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2017Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.