CQC report explained · a nursing home
What the CQC found at Springfield House Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and responsive care, but some records were not kept up to date.
This was an unannounced inspection on 31 July 2018. Three inspectors reviewed information held by the CQC, spoke with people, a relative, staff and health professionals, and checked care records, medicines, staff files and quality checks.
The inspectors found the home safe, effective, caring, responsive and well-led. People received their medicines, there were enough staff, and staff understood safeguarding, consent and people's individual needs. People described staff as kind, respectful and attentive.
The main shortfall was record keeping. Some new care plans were incomplete, some capacity assessments were unclear, and some incident records lacked full details. The inspectors said the effect on people was negligible because staff knew their needs, but they recommended that records should be kept up to date.
Kind and respectful staff
People described staff as kind and patient. Inspectors saw staff speaking respectfully, protecting people's dignity and taking time to get to know them.
“Staff treated people with respect and maintained their privacy and dignity.” from the report
Safe medicines and staffing
Inspectors found medicines were stored and recorded safely. There were enough staff on duty and recruitment checks had been completed.
“People received the medicines that were prescribed for them and medicines storage followed good practice.” from the report
Individual care and activities
Care plans included people's likes, dislikes and health needs. People could take part in activities, outings and events suited to their interests.
“People had opportunities to take part in activities, outings and events.” from the report
Good teamwork and oversight
Staff worked well together and had regular meetings. The home used internal and external checks to monitor care and identify actions.
“The provider had implemented effective systems of quality monitoring and auditing.” from the report
Records were not always up to date
needs fixingSome care plans for new residents were incomplete. Some capacity assessments were inconsistent, and some incident records did not contain full details. The inspectors made a recommendation for improvement.
“We recommend that the registered provider ensures that records in relation to people are contemporaneous.” from the report
Sluice room doors briefly unlocked
minorInspectors found sluice room doors unlocked on two floors for part of the visit. This was addressed during the inspection and the doors were not left open again.
“We did notice the sluice room (room for cleaning soiled equipment) doors were left unlocked on two floors at one stage during the inspection.” from the report
- 01How will you make sure care plans for new residents are completed promptly?
- 02How do you check that capacity assessments accurately reflect each person's decision-making ability?
- 03How are accidents and incidents recorded, reviewed and used to prevent them happening again?
- 04Have the outstanding actions about over-bed tables and metal pedal bins been completed?
- 05How do you ensure sluice room doors remain locked when required?
This was an unannounced inspection of the overall quality and safety of the home, covering all five CQC questions and the care provided to 21 people living there. This explanation was written from the published report of 10 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springfield House Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Springfield House Nursing Home →
- August 2017
Registered with the Care Quality Commission on 4 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
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Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
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