CQC report explained · a residential care home
What the CQC found at Springfield House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, PPE, testing, visiting arrangements and the home's response to COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not rated or assessed in this targeted inspection.
- Caring?
- Good
- This area was not rated or assessed in this targeted inspection.
- Responsive?
- Good
- This area was not rated or assessed in this targeted inspection.
- Well-led?
- Good
- This area was not rated or assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and measures to manage COVID-19 staffing pressures.
Inspectors visited the home on 31 January 2022. The visit was announced 72 hours in advance and was carried out as part of the CQC's response to the COVID-19 pandemic.
This was a targeted inspection. Inspectors looked at infection prevention and control, visiting arrangements, and whether staffing pressures linked to COVID-19 were affecting the home.
Inspectors were assured that the home used PPE safely, arranged testing, kept its infection control policy up to date and supported people to keep in touch with relatives. The service was inspected but not rated, so this report does not give an overall quality rating.
Safe family visits
The home had arrangements to help people see and speak to relatives safely, including a visiting pod and telephone or virtual contact.
“People were supported to see their families in accordance with their preferences and in line with government guidance.” from the report
Infection control
Inspectors found sufficient PPE, staff training and cleaning arrangements, including extra cleaning of frequently touched surfaces.
“The provider had sufficient stock of Personal Protective Equipment (PPE) and staff were aware of the donning and doffing (put on and take off) process.” from the report
Testing and infection planning
The home took part in regular COVID-19 testing for people and staff. It also kept its infection control policy and COVID-19 processes up to date.
“The service participated in the COVID-19 regular testing programme for both people and staff.” from the report
Community activities
People were supported to access the community and take part in work and education.
“The people living at Springfield House were supported to access the community and engage in work and education.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently manage staffing pressures if staff are absent because of COVID-19?
- 02How can relatives visit now, and is the visiting pod or another arrangement still available?
- 03How often are people and staff tested for infections now?
- 04How do you support this person to continue accessing the community, work or education?
- 05When was the infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full assessment of all five quality areas. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Springfield House was rated Good overall; inspectors found kind, personalised care, with some medicine guidance needing clearer records.
Inspectors visited on 9, 15 and 16 January 2018. They spoke with people living at the home, staff, the manager and two outside professionals. They observed care and reviewed care plans, medicine records, staff checks, training and management records.
The home supported six women at the time of the inspection. Inspectors found people felt safe and were treated with dignity and respect. Staff knew people well, supported their choices and helped them take part in activities, community life and personal goals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. There was one shortfall. Guidance for some medicines taken when needed was not always clear, although the manager said immediate action would be taken.
People felt safe
People said they felt safe in the home. Staff understood how to recognise and report abuse and how to learn from incidents.
“People were happy, safe and benefitted from an active and full life.” from the report
Personalised support
Staff knew people's needs, preferences and goals. Support was designed around individual steps towards confidence and independence.
“People received care and support which was personalised to their individual needs and preferences.” from the report
Respectful care
Inspectors saw warm relationships and found that people were involved in decisions about their care and daily lives.
“People were treated with dignity and respect.” from the report
Activities and community life
People were supported to go out, maintain relationships, pursue activities and develop work or volunteering experiences.
“People were enabled and encouraged to maintain and develop employment and volunteering experiences and to develop links with the community.” from the report
Strong oversight
The provider and home used regular audits and inspections to identify and complete improvements.
“Thorough and frequent quality assurance processes and audits ensured that all care and support was delivered in the safest and most effective way possible.” from the report
Some medicine instructions were unclear
needs fixingProtocols for some medicines prescribed to be taken when needed did not clearly explain how people should be supported. The manager said immediate action would be taken.
“Protocols were not always clear of how people should be supported to have medicines which were prescribed 'as required'.” from the report
- 01What action was taken to make the instructions for medicines prescribed as required clear?
- 02How do you check that staff understand when and how to give these medicines?
- 03How are people involved in writing and reviewing their care plans and risk assessments?
- 04What activities and community opportunities would be available for my relative?
- 05How would you respond if my relative or our family wanted to make a complaint?
This was a comprehensive routine inspection covering all five CQC questions, with visits to the home and the provider's regional office. This explanation was written from the published report of 28 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springfield House
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 6 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.