CQC report explained · a residential care home
What the CQC found at Springfield House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, staffing was sufficient, medicines were handled safely and infection control arrangements were effective.
- Effective?
- Good
- People received support from trained staff and worked with health professionals when needed. Inspectors found some discrepancies in recording drinks for people at risk of dehydration, and the manager took action.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff offered choices, respected privacy and supported people's beliefs, preferences and independence.
- Responsive?
- Good
- Care plans reflected people's needs and preferences. People were supported to keep relationships, interests and familiar routines, and complaints were investigated.
- Well-led?
- Good
- The home had active management, regular audits and positive relationships with health and social care professionals. One incident that should have been reported to CQC was identified and action was taken.
What inspectors found, May 2023
Rated Good; inspectors found safe, kind and personalised care, with some fluid records and reporting that needed improvement.
This was an unannounced first inspection of the newly registered home. One inspector and one Expert by Experience visited on 28 April and 4 May 2023. They spoke with 12 people and relatives, 8 staff, and reviewed care, medicines, staffing, safety and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, good links with health professionals, respectful care and activities that reflected people's interests and routines.
There were two areas to improve. Records of drinks for people at risk of dehydration did not always show the amounts offered. Inspectors also found one incident that should have been reported to CQC, although the manager acted straight away and gave assurances that reporting would be reviewed.
Kind and respectful care
Inspectors saw warm interactions. People said staff were kind, listened to them and respected their choices and privacy.
“We observed many warm interactions where staff spoke to people kindly, using humour to gently encourage them with tasks.” from the report
Personalised support
Care plans recorded people's likes, dislikes and preferred support. Staff helped people continue activities and routines that mattered to them.
“Staff supported people to carry on the routines they enjoyed before living in the home.” from the report
Good health support
The home worked with health professionals and trained staff to provide timely support, including treatment for skin tears and insulin administration.
“The provider worked in partnership with healthcare professionals to help improve people's health outcomes.” from the report
Active management
The manager monitored quality and safety through audits, action plans and feedback from people, relatives and staff.
“The registered manager was pro-active in monitoring the quality and safety of the service and looking for ways to make improvements.” from the report
Fluid records
needs fixingFor people at risk of dehydration, care notes showed that drinks were offered, but the amounts were not always recorded. This made it difficult to know how much they had taken.
“We identified some discrepancies in recording of fluid intake when people were assessed as at risk of dehydration.” from the report
One missed CQC notification
needs fixingInspectors found one incident that should have been reported to CQC. The manager acted immediately and said incidents would be reviewed so relevant notifications were submitted.
“We found one example of an incident that should have been reported to CQC through a statutory notification.” from the report
- 01How do you now record the exact amount of fluid given to people who are at risk of dehydration?
- 02What checks are made to ensure fluid records are complete and acted on if someone is not drinking enough?
- 03What was the incident that should have been reported to CQC, and what has changed since then?
- 04How do you check that all incidents needing a statutory notification are reported to CQC?
- 05How will the ongoing building work affect people's daily routines and access to communal and garden areas?
This was an unannounced first inspection covering all five CQC questions, including infection prevention and control; the report says the service was newly registered in November 2021. This explanation was written from the published report of 27 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springfield House Care Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- May 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2021
Registered with the Care Quality Commission on 2 November 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Southampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 39 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.