CQC report explained · a nursing home
What the CQC found at Springfield Court Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People told inspectors they felt safe. Staff understood safeguarding, staffing levels were reviewed, the environment was clean and well maintained, and medicines were managed well.
- Effective?
- Good
- People had individual assessments and care plans, access to health professionals and support with food and drink. Staff had a range of training, including clinical training for nurses.
- Caring?
- Good
- Inspectors saw kind, respectful and compassionate interactions. People were involved in their care, and staff supported their privacy, dignity, identity and independence.
- Responsive?
- Outstanding
- Care planning had improved and was highly personalised. The home provided varied activities, supported people's goals and independence, and offered particularly strong end of life care.
- Well-led?
- Outstanding
- Inspectors found strong leadership, an inclusive culture and effective quality checks. People, relatives and staff were encouraged to give feedback and help shape the service.
What inspectors found, January 2019
Springfield Court Nursing Home was rated Outstanding overall; inspectors found good safe, effective and caring care, with outstanding responsiveness and leadership.
Inspectors visited without notice on 13 November 2018. They spoke with people living in the home, relatives, staff and visiting professionals. They observed care and checked six people's care records, medicines records, staff files, training records, complaints and quality checks.
The home was rated Good for Safe, Effective and Caring. Inspectors found people were protected from harm, medicines were managed well, staff were trained, care was personalised and people were treated with kindness, dignity and respect.
Responsive and Well-led were rated Outstanding. Inspectors found highly personalised activities, strong support for independence, thoughtful end of life care and very good links with the local community. The home had improved from an overall Good rating at the previous inspection in May 2016.
Personalised care
Staff understood people's histories, preferences and wishes. Inspectors saw care that helped people maintain their identity, independence and control.
“We observed staff provide a very high standard of person-centred care.” from the report
Activities and social life
The home offered many activities and used creative ideas to keep people involved. Events were also streamed to bedrooms for people who could not leave them.
“People's lives were enriched by person-centred, innovative and meaningful recreational activity programmes.” from the report
End of life care
Staff had relevant clinical training and gathered detailed information about people's end of life wishes. Inspectors saw sensitive and compassionate support.
“The service provided personalised, caring and excellent end of life care.” from the report
Staffing and safety
Inspectors found high staffing levels, suitable recruitment checks and staff who understood safeguarding, medicines and people's individual risks.
“There were high staffing levels and a work force with the required skill mix to ensure people's wellbeing, safety and security were protected.” from the report
Leadership and involvement
Managers were closely involved in daily care and used audits, feedback and outside advice to improve the service. Staff said they felt valued and listened to.
“There was a distinct inclusive ethos to service delivery at Springfield Court and this enthused staff to make a difference in people's lives.” from the report
Inspectors raised no specific concerns in this report.
- 01How have you maintained the outstanding activities and community links described in the report?
- 02What changes have been made to care records since inspectors said care planning had improved?
- 03How do you use nurse call response-time information to check staffing levels and people's experience?
- 04How are medicines audits completed, and how are any shortfalls followed up?
- 05What end of life care training do nurses and care staff currently have?
This was an unannounced inspection covering all five CQC questions, including care, safety, staffing, records, medicines, complaints and quality checks. This explanation was written from the published report of 3 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Springfield Court Nursing Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- January 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Springfield Court Nursing Home →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.