CQC report explained · a residential care home
What the CQC found at Spring Park
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, well-managed risks, suitable emergency plans and safe medicines management. Staff understood safeguarding procedures and recruitment checks had been completed.
- Effective?
- Good
- Staff had relevant training and supervision. People received support with nutrition, healthcare and decisions under the Mental Capacity Act.
- Caring?
- Good
- People had positive relationships with staff, who respected their privacy and dignity. Staff supported independence, personal choices and contact with family and friends.
- Responsive?
- Good
- Care plans described people's individual needs and preferences. Staff supported a wide range of activities, community involvement and changes in people's health or mobility.
- Well-led?
- Good
- Relatives and staff spoke positively about the management. Quality checks, staff meetings and care records were in place and were used to address identified actions.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, with strong support for independence and community activities.
The unannounced inspection took place on 27 September 2017. One inspector met everyone living at the home, spoke with two people, four staff and relatives, and contacted social care professionals afterwards. The inspector also checked care records, medicines, recruitment, training, meetings and quality checks.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors found enough staff, well-managed risks, safe medicines, suitable training and appropriate support with eating, drinking and healthcare.
People were treated with respect and supported to make choices, build independence and take part in activities. Care plans were detailed and individual. Records and management checks were well organised. A registered manager had taken up the role since the previous inspection.
Personalised care
Staff knew people's needs and preferences and followed detailed care plans. Support was adapted when people's health or circumstances changed.
“People's care plans were person-centred and detailed. They contained all relevant information that enabled staff to provide responsive care.” from the report
Respect and dignity
People were treated kindly and given privacy. Staff involved them in decisions and encouraged them to do more for themselves.
“Staff treated people with respect and maintained their privacy and dignity.” from the report
Independence and activities
People were supported to develop skills, make choices and take part in activities they enjoyed. Staff helped people access the local community.
“People had opportunities to take part in activities of their choice and to access their local community.” from the report
Safe staffing and medicines
Inspectors found enough staff available to meet people's needs. Medicines were securely stored, recorded and administered by trained staff.
“People's medicines were managed safely.” from the report
Management and checks
The manager and deputy manager supported staff, and relatives said communication was good. Regular checks covered areas such as safety, medicines and care quality.
“There was an effective quality monitoring system in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How many people currently live here, and is the home currently registered and staffed for that number?
- 02How are restrictions such as constant supervision, limits on leaving and bed rails reviewed and authorised?
- 03How often will the registered manager be at the home, given that they also manage another registered care home?
- 04How will you make sure there are enough staff for people's planned activities and community access?
- 05How are care plans updated when a person's mobility, communication or healthcare needs change?
This was an unannounced comprehensive inspection covering all five key questions; the inspector met everyone living at the home but spoke directly with two people. This explanation was written from the published report of 11 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Spring Park
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 19 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.