CQC report explained · a residential care home
What the CQC found at Spring House Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People said they felt safe and inspectors found enough staff who knew how to support them. Risks, medicines, recruitment, infection control and emergency arrangements were well managed.
- Effective?
- Good
- Staff were trained and supported, and worked together to meet people's health, nutrition and communication needs. Inspectors found that people's rights and choices were respected.
- Caring?
- Outstanding
- Staff provided exceptionally compassionate and person-centred care. They knew people well, respected their privacy and dignity, and responded sensitively to their emotional needs.
- Responsive?
- Outstanding
- Support was tailored to each person's history, interests, routines and changing needs. People were helped to take part in activities, maintain relationships and receive personalised end of life care.
- Well-led?
- Good
- The home had an approachable registered manager, an experienced staff team and quality checks covering areas such as care records, medicines, fire safety and infection control. Feedback was used to improve the service.
What inspectors found, January 2019
Rated Outstanding; inspectors found exceptionally kind, personalised and responsive care, with the other areas rated Good.
Inspectors carried out an unannounced comprehensive inspection over 15 and 21 November 2018. They spoke with people, visitors, staff and the registered manager. They observed care, reviewed three people's care records, medicines records, staff files, training records, rotas and quality checks.
People were supported by caring staff who knew their life histories, needs and preferences well. Inspectors saw staff protect people's dignity, respond calmly to changes in mood or health, and help people stay connected with family and the local community. Care plans were written with people and, where appropriate, their families.
The home was rated Good for Safe, Effective and Well-led. Inspectors found enough staff, safe medicines systems, suitable training, good support with food and health needs, and effective checks on the running of the home. Caring and Responsive were rated Outstanding.
The overall rating was Outstanding. This was an improvement from Good overall at the February 2016 inspection. Caring remained Outstanding, while Responsive improved to Outstanding.
Kind and dignified care
Inspectors saw warm, compassionate interactions. Staff protected people's privacy and dignity and treated them as individuals.
“Staff provided care and support that was exceptionally compassionate and kind.” from the report
Personalised support
Staff used people's life histories, interests and preferences to shape care and help people feel valued.
“People's care plans were created with them, and where appropriate their friends and families.” from the report
Community and activities
People were supported to enjoy varied activities, trips and social opportunities. Staff helped them remain connected to the local community.
“Staff went the extra mile to ensure people had a varied social life and still felt part of the local community.” from the report
Safe staffing and medicines
Inspectors found enough staff on duty and good systems for storing, recording and administering medicines.
“There were sufficient staff available to meet people's needs.” from the report
Open management
The registered manager was visible and approachable. Audits, surveys and meetings were used to monitor the home and gather views.
“Quality assurance checks and audits provided a foundation to ensure the service continued to be well run.” from the report
Hot water records
minorInspectors said recording of hot water checks needed improvement. The home made changes to improve these records during the inspection.
“Changes were made during the inspection to improve the recording of hot water checks to ensure temperatures were recorded.” from the report
- 01Has the improved recording of hot water checks continued, and can you show me how these checks are reviewed?
- 02How would you create a care plan using my relative's life history, routines, interests and preferences?
- 03What activities and trips are currently available, and how do you support people who prefer one-to-one or quieter activities?
- 04How do you monitor changes in a person's health, mood or behaviour and share this information with relatives and health professionals?
- 05How can residents and relatives raise concerns, and how are complaints used to make changes?
This was an unannounced comprehensive inspection of the home and care provided, covering all five key questions. This explanation was written from the published report of 18 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Spring House Residential Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- January 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
Read what inspectors found at Spring House Residential Care Home →
- June 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 12 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.