CQC report explained · a residential care home
What the CQC found at Spring Bank
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People had detailed risk assessments, enough trained staff and safe medicine systems. The home was clean, and incidents were recorded, investigated and used to identify learning.
- Effective?
- Good
- Staff had detailed training and worked well with health professionals. People were supported with health, nutrition, communication, transitions and decisions about their care.
- Caring?
- Good
- Inspectors saw kind and patient interactions. Staff respected people's dignity, encouraged independence and involved families in care decisions.
- Responsive?
- Outstanding
- Support was highly personalised and flexible. People took part in a wide range of activities, developed relationships, used individual communication methods and were supported to have meaningful experiences.
- Well-led?
- Outstanding
- Leadership was described as exceptionally person-centred and inclusive. Strong checks, staff support, family involvement and continuous improvement systems were in place.
What inspectors found, December 2019
Rated Outstanding; inspectors found exceptionally responsive and well-led care, with safe, effective and kind support.
The inspection took place on 6 November 2019 and was planned. One inspector observed care, spoke with staff, families and professionals, and checked care, medicine, staffing and management records.
The home supported five younger adults with mental health needs, learning disabilities and/or autism. Inspectors found people were safe, treated with dignity and supported by trained staff who knew them well.
The home was rated Outstanding overall. Responsive and well-led were Outstanding. Safe, effective and caring were Good. This means inspectors found exceptionally personalised support and leadership, with good standards in the other areas.
Personalised care
Care plans were detailed and regularly updated. Staff recorded what mattered to each person and how they preferred to be supported.
“People's care plans were exceptionally personalised and detailed to give clear guidance for staff to provide support in a way people preferred.” from the report
Meaningful activities
People were supported to take part in varied activities inside and outside the home, including trips, holidays, hobbies and community activities.
“Staff supported people on a daily basis to access the community and take part in activities and follow interests.” from the report
Communication and choice
Staff used different communication methods to help people express preferences and make choices. Families were closely involved.
“Staff used a variety of personalised and innovative tools to help people communicate and express their views.” from the report
Kind and respectful support
Inspectors observed caring interactions, and staff encouraged people to do things for themselves rather than taking over.
“We observed lovely, kind, patient and caring interactions between staff and people.” from the report
Strong leadership
The home had regular quality checks, provider oversight and a clear focus on learning and improvement.
“There was a strong provider oversight of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative's individual communication needs and preferences?
- 02What activities and community experiences could my relative take part in each week?
- 03How would you support my relative to make choices and remain as independent as possible?
- 04How would you keep our family involved in care plan reviews and important decisions?
- 05How do you make sure risk assessments, medicine records and staff competencies remain up to date?
This was a planned inspection covering all five CQC questions; the report says it was the first inspection for this newly registered service, while the previous Good rating was from June 2017 under the previous provider. This explanation was written from the published report of 11 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Spring Bank
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2019Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- December 2018
Registered with the Care Quality Commission on 4 December 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.