CQC report explained · a residential care home
What the CQC found at Spencer Place
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Staff understood people's risks, medicines were managed safely, and the home had enough staff to provide planned support.
- Effective?
- Good
- People had detailed assessments and personalised care plans. Staff were trained and supervised, and people were supported with food, health appointments and decisions about their care.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people's choices, relationships, privacy and independence.
- Responsive?
- Good
- Care was tailored to people's needs, communication styles, interests and goals. People were supported to develop daily living skills, access activities and raise concerns.
- Well-led?
- Good
- Managers were visible and approachable, and staff felt supported. Quality checks, meetings and work with health and care professionals helped the home monitor and improve care.
What inspectors found, June 2022
Spencer Place is rated Good; inspectors found safe, kind and person-centred care with strong support for independence.
This was the home's first inspection since it registered. The visit was unannounced and took place on 26 and 27 April 2022. One inspector and an Expert by Experience spoke with seven people, four relatives, nine staff and two visiting professionals. They also checked care, medicines, recruitment, training and management records.
The inspectors found that people were safe and supported by staff who understood their needs and risks. Medicines, infection control, staffing and safeguarding systems were judged good. People were supported to manage risks, attend health appointments, take part in activities and work towards their own goals.
Care was described as kind, respectful and focused on people's strengths. People had choice and control, could maintain relationships and were supported to develop daily living skills. Managers were visible and approachable, and the home had systems for checking quality and learning from incidents.
The overall rating was Good. Each of the five areas was also rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care at the time of this inspection, but it is not the same as an Outstanding rating.
Support for independence
People were helped to build everyday skills, make choices and work towards employment, education and other personal goals.
“Care plans focussed on people's strengths, developing living skills and increasing independence.” from the report
Kind and respectful care
People and relatives spoke positively about staff's kindness. Staff respected privacy, dignity, equality and people's individual beliefs.
“People were treated with kindness and respect, and their equality, diversity and human rights upheld.” from the report
Personalised support
Care plans reflected people's needs, preferences, communication styles and aspirations. People were involved in reviewing their support.
“People had a range of care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations.” from the report
Activities and community links
People were supported to go out, maintain relationships, develop friendships and take part in work, leisure and community activities.
“People were supported to develop and maintain friendships; follow their interests and take part in activities they had chosen and were relevant to them.” from the report
Open management
Managers were available and understood people's needs. Staff, relatives and professionals gave positive feedback about the way the home was managed.
“Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular mental health risks, including what to do if they became distressed?
- 02How would you involve my relative and our family in reviewing their care plan and personal goals?
- 03What medicines would my relative take, and what checks are in place following the incident where some medicine was unaccounted for?
- 04How would you support my relative's communication needs, including any pictures, social stories or advice from speech and language professionals?
- 05What activities, appointments, work or education could you support my relative to access?
This was the home's first comprehensive inspection, covering all five rating areas, the premises and personal care; CQC only inspected where people received personal care. This explanation was written from the published report of 11 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Spencer Place
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021
Registered with the Care Quality Commission on 30 March 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.