CQC report explained · a residential care home
What the CQC found at Speedwell Court
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, November 2021
Rated Good, with Outstanding responsive care; inspectors found people safe, well supported and treated kindly.
This was the first inspection since the home registered in 2019. Inspectors visited on 19, 21 and 26 July 2021. They spoke with people, relatives, staff and a healthcare professional, observed care, and checked care, medicines, recruitment and management records.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Inspectors found people were protected from avoidable harm, received effective support, were treated with kindness and dignity, and benefited from positive leadership.
Responsive was rated Outstanding. Inspectors found exceptional efforts to understand people's past lives, interests and relationships. The home provided personalised activities and support that helped people maintain their identity, develop friendships and avoid social isolation.
Exceptional personalisation
The home took unusual care to learn about people's past lives and use this knowledge to shape activities and support. Inspectors found this helped people maintain their identity and personality.
“The provider went to exceptional lengths to find out what people had done in the past and facilitate activities in the home and outside which supported them to maintain their sense of identity and personality.” from the report
Wide range of activities
People could take part in activities linked to their interests, skills and backgrounds. The home also supported friendships, family contact and involvement in the wider community.
“There was a particularly strong focus on supporting people to follow interests and take part in socially relevant activities.” from the report
Kind and respectful care
Inspectors saw kind, patient interactions. Staff respected people's privacy, dignity and choices, while helping them remain as independent as possible.
“We saw staff were kind, supportive and patient in their interactions with people.” from the report
Safe care systems
Inspectors found detailed risk assessments, safe medicines arrangements, suitable recruitment checks and infection control measures in place.
“People were safe and protected from abuse, harm and discrimination.” from the report
Positive leadership
The home had a positive atmosphere and staff felt supported to provide good care. Management used audits, feedback and partnership working to monitor and improve the service.
“There was a positive culture based on the provider's values and mission to avoid and reduce loneliness for people made vulnerable by their circumstances.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you find out about my relative's past life, interests and relationships, and turn this into regular activities?
- 02What activities are available for someone who prefers quieter pursuits or has limited mobility?
- 03How will you make sure my relative's care plan remains personalised and that planned interactions are completed?
- 04How would you support my relative to keep in contact with family and friends, including during an infection outbreak?
- 05What healthcare and end-of-life support would be available if my relative's needs changed?
This was the first comprehensive inspection of the newly registered home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 6 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Speedwell Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2019
Registered with the Care Quality Commission on 3 June 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.