CQC report explained · a residential care home
What the CQC found at Southview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, medicines systems, staffing arrangements and infection control were generally effective, although the laundry was not fit for purpose.
- Effective?
- Good
- People had detailed care plans, suitable food and drink choices, staff with relevant training, and access to healthcare. Mental Capacity Act arrangements and required authorisations were in place.
- Caring?
- Outstanding
- Staff were consistently kind, patient and respectful. They supported people to communicate, make choices, keep their privacy and develop their independence.
- Responsive?
- Good
- Care and activities were planned around people's individual needs, interests and wishes. Staff knew people's preferences and there was an accessible complaints process.
- Well-led?
- Good
- The home had an open management culture, regular staff support and comprehensive quality audits. Inspectors found the service was well managed and focused on person-centred care.
What inspectors found, May 2019
Rated Good overall, with Outstanding caring; inspectors found kind, personalised support but said the laundry was not fit for purpose.
Inspectors visited over two days. The first day was unannounced and the second was announced. They spoke with staff and the manager, reviewed two people's care records and checked accident, complaint and quality records. They also spoke with three relatives after the inspection.
The home was rated Good for Safe, Effective, Responsive and Well-led. Inspectors found people were protected from harm, received their medicines as prescribed, had detailed care plans and accessed healthcare when needed. Staff knew people well and supported their choices, routines and communication needs.
Caring was rated Outstanding. Inspectors saw staff provide patient, respectful and compassionate support. The overall Good rating means the service met legal requirements and provided consistently good care, with caring judged to be exceptional.
Kind and patient staff
Inspectors saw staff consistently provide compassionate care and respect people's choices, even when people needed extra time.
“We observed staff consistently provided kind and patient care.” from the report
Personalised care
Care plans were detailed and staff understood what mattered to each person, including communication, sensory and daily living needs.
“They had very detailed plans of care devised to meet their needs which staff understood.” from the report
Support for independence
Staff used careful, positive risk-taking to help people do more for themselves, including using public transport and going out more often.
“This sensitive and caring approach had enabled the person to expand their daily activities, for example they were now able to use public transport.” from the report
Good oversight
Regular audits covered care and accommodation, and inspectors found that identified shortfalls had been acted on.
“There were robust audit systems in place which were carried out regularly.” from the report
Laundry facilities
needs fixingThe laundry area was not suitable at the time of inspection. The home had plans to create enough space to keep clean and dirty laundry separate.
“The laundry was not fit for purpose. There were plans in place to rectify this to ensure there was sufficient space to separate clean and dirty laundry.” from the report
- 01Has the laundry been improved so there is enough space to separate clean and dirty laundry?
- 02How is staffing covered while there is a vacancy, and will the same regular staff continue to support people?
- 03How are people's communication methods, sensory needs and personal choices kept up to date in their care plans?
- 04How will staff continue to support people to take positive risks and become more independent?
- 05How are relatives involved in care reviews and informed when people's needs change?
This was an unannounced two-day inspection, with the second day announced, covering all five key questions and both the premises and care provided. This explanation was written from the published report of 11 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southview
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.