CQC report explained · a residential care home
What the CQC found at Southview
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and individual risks were assessed. Inspectors found medicines were safely managed, staffing was flexible and appropriate recruitment checks were completed.
- Effective?
- Good
- Staff received induction, training, supervision and appraisals. People were supported with health appointments, nutrition and decisions about their care in line with the Mental Capacity Act.
- Caring?
- Good
- Staff were kind, respectful and reassuring. They supported people's privacy, independence and communication preferences.
- Responsive?
- Outstanding
- Care was exceptionally personalised. People were supported to maintain relationships, pursue interests, try new activities and receive dignified end-of-life care.
- Well-led?
- Outstanding
- Inspectors found strong leadership and a positive, person-centred culture. Quality checks led to improvements and staff were supported to develop their skills.
What inspectors found, June 2018
Rated Outstanding; inspectors found exceptionally personalised care, strong leadership and excellent opportunities, with safe, effective and caring services rated Good.
This was an unannounced comprehensive inspection on 11 and 18 April 2018. One inspector spoke with people, staff, relatives and professionals. They observed care and reviewed care files, staff records, training records and other documents.
The home supported six people living there and 15 people in their own homes. Inspectors found people were safe, medicines were managed properly, staffing was flexible and staff were trained and supported. People were treated with dignity and respect.
Responsive care and leadership were rated Outstanding. Inspectors found highly personalised support, many opportunities for activities and community involvement, and a positive, open and empowering culture. Safe, effective and caring were rated Good, meaning the service met the expected standard in these areas.
Personalised support
Care plans reflected people's individual needs, preferences, histories and communication methods. Staff used this information to provide consistent support.
“People received exceptionally personalised care and support specific to their needs and preferences.” from the report
Activities and community life
People were supported to enjoy hobbies, social activities, holidays and community opportunities. Inspectors found these activities helped people's confidence and wellbeing.
“People were encouraged to socialise, pursue their interests and hobbies and try new things in a wide variety of inspiring and innovative ways.” from the report
Kind and respectful staff
Staff were observed to be warm, caring and respectful. They supported privacy, dignity, independence and people's preferred ways of communicating.
“Staff treated people with the utmost dignity and respect when helping them with daily living tasks.” from the report
Strong leadership
The provider was closely involved in the service and staff understood its values. Quality monitoring, staff development and partnership working supported continued improvement.
“The service had a positive culture that was person-centred, open, inclusive and empowering.” from the report
Inspectors raised no specific concerns in this report.
- 01The report said seven people were awaiting DoLS assessments. What is the current position for any person who may need this legal authorisation?
- 02How do you adjust staffing when a person's needs change or when there is sickness?
- 03How will you support my relative to communicate choices, if they use signs, symbols, objects or another communication method?
- 04What activities and community opportunities are currently available for people with my relative's interests and needs?
- 05How often are care plans and risk assessments reviewed, and how are families involved when needs change?
This was an unannounced comprehensive inspection covering the care home and personal care provided in people's own homes, with all five areas rated. This explanation was written from the published report of 22 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southview
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- June 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.