CQC report explained · a residential care home
What the CQC found at Southview Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found safe recruitment, enough staff, suitable risk plans, safe medicines systems and appropriate infection control.
- Effective?
- Good
- This question was not rated in this inspection.
- Caring?
- Good
- This question was not rated in this inspection, although inspectors observed positive interactions and received positive feedback about staff.
- Responsive?
- Good
- This question was not rated in this inspection.
- Well-led?
- Good
- The home was consistently managed and had an open, inclusive culture. Audits, team meetings and development plans were used to oversee the service.
What inspectors found, May 2023
Southview Close was rated Good; inspectors found kind, personalised care, safe medicines and strong management.
The inspection was unannounced and took place on 16 March 2023. One inspector spoke with people living at the home, relatives and staff. They reviewed care records, staff files, medicines information and other management records.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found that staff knew people well, supported choice and independence, managed medicines safely and maintained suitable staffing levels.
The home had a positive culture. Relatives and staff spoke well about the service, and managers used audits and development plans to monitor and improve care. The previous overall rating was also Good, published in October 2018.
Personalised support
Support plans gave staff detailed information about people's needs. Staff supported choice, independence and the least restrictive options.
“Support was planned and delivered in a personalised way, promoting people's choice and independence.” from the report
Kind and knowledgeable staff
Staff knew people well and could anticipate their needs. Relatives and professionals described the care as kind and compassionate.
“We observed positive and familiar interactions between people using the service and staff.” from the report
Safe staffing and recruitment
The home had enough staff for people's individual needs, with staffing recently increased as needs changed. Required recruitment checks were completed.
“Sufficient numbers of staff were available to meet the individual needs of people.” from the report
Positive management
Families and staff were positive about how the home was run. Regular meetings, family communication and quality audits supported oversight.
“The service promoted an open and inclusive culture, involving people and those important to them, with clear, achievable outcomes for people.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess whether the support plans still reflect my relative's changing needs?
- 02What changes were made when staffing numbers were increased, and how do you maintain continuity of support?
- 03How do you involve families in team meetings, care reviews and decisions about support?
- 04What did the latest medicines audit find, and how are any actions followed up?
- 05How do you assess the quality of care in Effective, Caring and Responsive, which were not rated in this inspection?
This was a focused inspection of Safe and Well-led; the overall rating and those two ratings were Good, while Effective, Caring and Responsive were not rated in this visit. This explanation was written from the published report of 24 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors found strong infection control measures during the coronavirus pandemic.
The inspection took place on 9 November 2020 and was announced. It was part of a CQC review of infection prevention and control in care homes.
Inspectors found measures to reduce infection risks from visitors, including limited visitor numbers, temperature checks, hand washing and face masks. People could keep in touch with family and friends through video calls and carefully arranged visits.
The home had arrangements for people who tested positive for Covid-19, including isolation and zoning. Staff used protective equipment, received infection control training and took part in regular testing.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement for safe care.
Visitor infection controls
The home limited visitor numbers and required temperature checks, hand washing and face masks. Instructions were displayed around the home.
“Robust measures were in place to minimise the risk of infection from visiting professionals and relatives.” from the report
Safe contact with families
People were supported to stay in contact with family and friends through video calls, outdoor space and carefully arranged visits.
“People were supported to maintain social contact with family and friends in a safe way through alternative methods.” from the report
Covid-19 arrangements
People with symptoms were isolated and the home used zoning to reduce the risk of infection spreading. New residents were isolated for 14 days in their own room.
“Symptomatic residents were isolated in single occupancy rooms and zoning was in place which minimised the risk of cross infection.” from the report
Testing and protective equipment
Staff and residents were tested regularly. Staff used protective equipment safely and had infection prevention and control training.
“Staff used personal protective equipment (PPE) in accordance with current infection prevention and control (IPC) guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visitor rules and infection control arrangements changed since the inspection on 9 November 2020?
- 02How do you now support residents to keep in touch with family and friends?
- 03How often are staff and residents tested when there is an infection risk?
- 04What happens if a resident develops symptoms or tests positive for an infection?
- 05What full CQC ratings are currently available for Effective, Caring, Responsive and Well-led?
This was an announced thematic inspection focused on infection prevention and control; the service was inspected but not rated and the report does not assess the other four key questions. This explanation was written from the published report of 20 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southview Close
3 rated inspections over 7 years: the service has held its Good rating throughout.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2020Inspected but not ratedSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- October 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 23 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wandsworth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.