CQC report explained · a residential care home
What the CQC found at Southmead Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks, staffing, recruitment, medicines and infection control were managed safely.
- Effective?
- Good
- Care assessments reflected people’s needs and choices. Staff were trained and supported, and people received suitable food, drinks and access to healthcare.
- Caring?
- Good
- People and families described care as friendly and kind. Staff respected people’s dignity, privacy, choices and independence.
- Responsive?
- Good
- Care plans reflected people’s individual needs and interests. Activities, communication support, complaints arrangements and end of life care were provided.
- Well-led?
- Good
- Inspectors found an open and honest culture, with visible management, staff involvement and audits. Quality assurance processes were still developing.
What inspectors found, November 2022
Southmead Rest Home was rated Good; inspectors found safe, kind and personalised care, with some systems still developing.
This was the home’s first inspection since it registered. It was unannounced and took place on 20 September 2022. One inspector spoke with three people, a relative and six staff, and reviewed care, medicine, recruitment and management records.
The inspectors rated the home Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and described staff as friendly and kind. Inspectors found that risks, medicines, staffing, training, food, activities and healthcare were managed well.
The home was being refurbished, and people were involved in choosing decorations. The report also says quality assurance systems were still developing. Some non-urgent applications for authorisation were awaiting assessment, although inspectors said the principles of the Mental Capacity Act were understood and followed.
People felt safe
People told inspectors they felt safe. Staff were trained to recognise abuse, risks were reviewed and there were enough staff to meet people’s needs.
“People told us they felt safe living at Southmead.” from the report
Kind and respectful care
Staff knew people well and supported their emotional needs. Inspectors saw staff respect privacy, dignity and people’s choices.
“People and their families consistently spoke positively about the standard of care received.” from the report
Personalised support
Care plans reflected people’s interests, histories and preferences. Activities included trips, exercise, gardening, entertainment and support to keep in touch with family and friends.
“People had care and support plans that reflected their individual care needs and lifestyle choices.” from the report
Good food and healthcare support
The home understood allergies, likes, dislikes and health-related diets. People were offered choices, snacks and drinks, and staff worked with health professionals.
“We observed people enjoying a home cooked well balanced meal and being provided with a range of options if they didn't fancy what was on the menu.” from the report
Open management
People, families and staff were involved through meetings and informal conversations. Audits and a service improvement plan were used to monitor and improve the home.
“The culture of Southmead was described as open and honest.” from the report
Some authorisations were still pending
needs fixingThere were no authorised applications in place at the visit, but some non-urgent applications were waiting for the local authority to assess them.
“There were no authorised DoLs in place at the time of our inspection, but non-urgent applications were pending assessment with the local authority.” from the report
Quality systems were developing
minorThe home had audits and an improvement plan, but the report says its quality assurance processes were still developing.
“Quality assurance processes were developing and feeding into a service improvement plan that was driving sustainable improvements.” from the report
- 01What progress has been made with the refurbishment since the inspection, and how are residents being supported while work takes place?
- 02Are all outstanding non-urgent applications for authorisation now assessed, and how are decisions made while an application is pending?
- 03How do you check that the service improvement plan is completed and that changes lead to better care?
- 04How will you support my relative’s individual interests, relationships, communication needs and end of life wishes?
- 05How can families raise concerns, and how will the home record and respond to them?
This was the home’s first comprehensive, unannounced inspection, covering all five key questions and infection prevention and control under Safe. This explanation was written from the published report of 2 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southmead Rest Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- November 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2021
Registered with the Care Quality Commission on 1 July 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.