CQC report explained · a residential care home
What the CQC found at Southlees
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed with people's involvement, staff understood safeguarding procedures, and staffing levels were adjusted to people's needs.
- Effective?
- Good
- Staff had regular training, supervision and team meetings. People were supported with healthy lifestyles, dietary needs and links with health professionals.
- Caring?
- Good
- Staff treated people with respect and knew their needs well. People were involved in their care and supported to make choices about their routines and activities.
- Responsive?
- Good
- Support was based on each person's preferences, interests and routines. People were supported to take part in activities, keep in touch with family and friends, and raise concerns.
- Well-led?
- Good
- Inspectors found clear leadership, open communication, regular audits and secure records. The manager sought feedback and had a good understanding of the home's strengths and areas to develop.
What inspectors found, January 2019
Southlees was rated Good; inspectors found safe, caring and person-centred support, with one medicines labelling issue corrected immediately.
This was a comprehensive, announced inspection. The inspector reviewed information about the home, spoke with people, staff and the manager, and looked at support plans, staff records, medicines, premises and quality checks.
The home supported five people with learning disabilities and could care for up to six. Inspectors found people were safe, involved in their care and supported to make choices about their daily lives, activities, health and relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The rating stayed the same as at the previous inspection in 2016. Inspectors found no evidence of serious risks or concerns.
Personal choice
People were supported to direct their own care and choose how they spent their time. Inspectors saw people taking part in activities and making everyday choices.
“People were involved in all aspects of their care and support and staff gave good explanations and information about matters affecting them.” from the report
Safety and risk support
Risks were assessed with people where possible, and staff understood how to respond to safeguarding concerns and environmental hazards.
“Staff involved individuals in identifying their individual risks and agreed strategies for their safety.” from the report
Skilled and supported staff
Staff had regular training, supervision and team meetings. The manager also worked alongside staff, helping to support consistent care.
“Staff had good opportunities to complete regular training and they had team and supervision meetings in support of their work and their own well-being.” from the report
Leadership and oversight
The home had clear leadership, regular checks and a positive culture of communication. Records were securely stored and feedback was sought.
“There was clear leadership of the service and the well-structured management team promoted a positive culture of open communication.” from the report
Medicines labelling
minorSome medicines did not have the date they were opened written on them. The manager was told about this and corrected it straight away.
“Not all medicines were labelled with the date they were opened” from the report
- 01How do you now check that every opened medicine is labelled with its opening date?
- 02How are staffing levels reviewed when a person's needs change?
- 03What progress has been made with developing easy-read information for people?
- 04How often are each person's support plans reviewed, and how is the person involved?
- 05How do you use feedback from people, relatives and visiting professionals to improve the home?
This was a comprehensive inspection covering all five key questions, and the report says the ratings remained Good from the previous inspection in 2016. This explanation was written from the published report of 9 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southlees
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.