CQC report explained · a residential care home
What the CQC found at Southlands Residential Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with improvements in management since the previous inspection.
This was a comprehensive inspection on 27 and 29 June 2018. The first day was unannounced. The inspector spoke with people living at the home, relatives, staff and health and social care professionals. They also reviewed care records, staff files, medicines records, complaints, training and quality checks.
The home was rated Good overall and received Good ratings for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable care planning and positive feedback about staff kindness, food and activities.
The home had improved its management arrangements since the previous inspection. Staff were now receiving regular supervision and annual appraisals, and staff meetings were being held. The earlier breach relating to staffing had been addressed, and no current breaches were identified.
People felt safe
People and relatives told inspectors they trusted staff and felt safe. Inspectors also found enough staff available to protect people's wellbeing and security.
“People told us they felt safe living at the home and were supported to have choice and control of their lives” from the report
Kind and respectful staff
Staff treated people with dignity and took time to speak with them about their choices and daily preferences.
“The service continued to have a visible person-centred culture and we observed people were treated with kindness and dignity during the inspection.” from the report
Personalised support
Care plans included people's preferences, health needs and interests. Staff adapted support to people's routines, including when they preferred to get up or where they liked to sit.
“Care plans contained information about how to provide support to people, what they liked and disliked and their preferences.” from the report
Activities and outdoor space
People could choose from activities, outings and hobbies. Inspectors also saw people using secure garden areas.
“A range of activities were on offer for people to take part in including board games, dominoes, exercise, and outings.” from the report
Improved management
The home had put regular supervision, appraisals and staff meetings in place after these had been missed previously. Staff said they felt supported and able to speak with managers.
“Staff meetings were now held approximately every three months and notes of meetings were provided to staff who were unable to attend.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that there are enough staff on duty for each person's needs, including at night?
- 02Which staff training is currently up to date, and how do you check their competence to give medicines and support people with dementia or falls?
- 03How are each person's food, drink and specialist diet needs recorded and reviewed?
- 04How will you involve our family member in recording and reviewing their end-of-life wishes?
- 05What activities are available for someone who prefers quiet time or individual interests?
This was a comprehensive inspection covering all five CQC questions, carried out on 27 and 29 June 2018, with the first day unannounced. This explanation was written from the published report of 31 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southlands Residential Home Limited
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Southlands Residential Home Limited →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.