CQC report explained · a residential care home
What the CQC found at Southfield House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home managed visitors, distancing, admissions, PPE, testing, cleaning and possible outbreaks safely.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection prevention measures during the coronavirus pandemic.
Inspectors visited the home on 9 March 2021. This was an announced, targeted inspection of infection prevention and control measures during the coronavirus pandemic.
They found good practice in visiting arrangements, cleaning, personal protective equipment, testing and plans for separating people if Covid-19 was suspected. The home had not had a Covid-19 outbreak at the time.
The report says the service was inspected but not rated. It does not give an overall rating or ratings for the other care questions.
Safer family visits
The home had a visitor pod and a booking system. There was time between visits for deep cleaning.
“A pod booking system was in place to book visitor slots with 30 minutes between visits to allow a deep clean between uses to minimise the risk of cross contamination.” from the report
PPE training
Staff were kept up to date with PPE guidance and had training in using it safely.
“Staff were kept up to date on the latest guidance on wearing personal protective equipment (PPE) and had received training on the safe use of PPE.” from the report
Regular testing
Residents and staff were enrolled in a testing programme, with results reported weekly to the local authority.
“Staff and residents were enrolled in a testing regime and the results were reported weekly to the local authority.” from the report
Cleaning arrangements
Inspectors found the home very clean, with detailed cleaning schedules and specialist cleaning products.
“The home was very clean with extensive cleaning schedules in place.” from the report
Inspectors raised no specific concerns in this report.
- 01Does the visitor pod and its booking system still operate, and how is it cleaned between visits?
- 02What is the current plan for separating people if Covid-19 or another infection is suspected?
- 03How often are staff trained and updated on using PPE safely?
- 04What testing arrangements are currently in place for residents and staff?
- 05Are staff still prevented from moving between care homes, and is agency staff still not being used?
This was a targeted inspection of infection prevention and control, recorded under Safe; the other care questions were not assessed and no ratings were given. This explanation was written from the published report of 15 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Good; inspectors found safe, kind and person-centred care, with clear improvement since the previous inspection.
The inspection took place over two days in May 2019. One inspector spoke with people living there, relatives, staff and managers. They also checked care records, risk assessments, medicines records, staff files, audits and other documents.
The inspectors found enough trained staff, safe medicines processes and robust recruitment checks. People's needs were assessed and reviewed. Staff supported people with food, healthcare, choices, privacy and activities. The home was clean, homely and well maintained.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published in May 2018, had rated the home Requires Improvement overall and found two breaches. This inspection found that the overall rating had improved to Good.
Enough trained staff
Inspectors found sufficient staff on duty and saw that staffing levels were adjusted according to people's needs. Recruitment checks were also described as robust.
“There were sufficient numbers of trained staff to support people safely.” from the report
Kind and respectful care
Staff knew people well and respected their wishes. People and relatives gave positive feedback about the staff's caring attitude.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised support
Care plans included people's needs, preferences, backgrounds and choices. People were involved in reviews and could choose meals, activities and where to spend their time.
“People's needs were comprehensively assessed and regularly reviewed.” from the report
Improved management
The home used audits, meetings and action plans to oversee care and respond to shortfalls. The rating improved from Requires Improvement overall at the previous inspection to Good.
“The service had an open and supportive culture.” from the report
Support at the end of life
The home used an end-of-life care pathway and recorded people's wishes where they had discussed them. Relatives and a healthcare professional gave positive feedback about this support.
“One good thing about Southfield is their ability to understand EOL needs” from the report
Inspectors raised no specific concerns in this report.
- 01How will you involve my relative and our family in creating and reviewing the care plan?
- 02How do you decide how many staff are needed for the people living here, and how are staffing levels changed when needs increase?
- 03How will you support my relative's food, drink and dietary needs, including any specialist diet or extra monitoring?
- 04How will you record and follow my relative's end-of-life wishes if their health changes?
- 05What improvements have been made since the previous inspection, and how are you checking that they have been maintained?
This was a planned inspection of the overall service, covering all five CQC questions; the previous overall rating was Requires Improvement with two breaches, while this inspection rated every area Good. This explanation was written from the published report of 29 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southfield House Residential Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Southfield House Residential Care Home →
- May 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Southfield House Residential Care Home →
- May 2018Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2016Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.