CQC report explained · a residential care home
What the CQC found at Southbourne Beach Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2023
Signature at Southbourne was rated Good in all areas; inspectors found safe, kind and personalised care.
This was the first inspection of the newly registered home. It was unannounced and took place on 17 and 25 January 2023. Inspectors spoke with people, relatives, staff and a health professional. They also observed care and checked care, medicine, recruitment and management records.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, risks were reviewed, medicines were managed safely and there were enough staff to meet people's needs.
Staff had training and support, and worked with health professionals. People were treated with kindness and respect. Care plans reflected people's needs and choices, and people could take part in activities, keep relationships and follow their faith.
The home had an open culture and visible management. Its quality checks were described as effective. This was the first rating for the newly registered service, although the previous provider's service had also been rated Good in 2019.
Risk management
Inspectors found that risks such as falls, malnutrition, skin problems and health conditions were assessed, monitored and reviewed.
“People had their risks assessed, monitored and regularly reviewed.” from the report
Staff training
Staff had induction, continuing training and support, including dementia training and regular supervision.
“Staff had an induction, on-going training and support that enabled them to carry out their roles effectively.” from the report
Kind and respectful care
Staff knew people well, understood how they communicated and supported their dignity, privacy and independence.
“Staff interactions with people were person focused and compassionate.” from the report
Personalised care
Care plans included people's care needs and lifestyle choices. People were supported to follow interests, join activities and maintain important relationships.
“People had person centred care plans that detailed their care needs and lifestyle choices, were reviewed regularly and understood by the staff team.” from the report
Quality oversight
The home used several quality checks and acted on feedback to improve people's experience and outcomes.
“Quality assurance systems and processes were multi-layered, aligned with regulatory requirements and effective at improving outcomes for people.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure staffing levels change quickly when a person's care needs increase?
- 02How often are staff checked as competent to give medicines, including medicines prescribed for occasional use?
- 03How will you keep my relative's care plan up to date and involve our family in reviewing it?
- 04What activities, cultural events and faith support would be available for my relative's interests and beliefs?
- 05What would happen if there was an infection outbreak, and how would families be kept informed?
This was an unannounced inspection covering all five key questions, including the premises, care provided and infection prevention and control; it was the first inspection of the newly registered service. This explanation was written from the published report of 15 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Southbourne Beach Care Home was inspected but not rated; inspectors were assured about its infection prevention and control measures.
This was an announced, targeted inspection on 12 January 2021. It checked how the home was preventing and controlling coronavirus infections. The home was inspected but not rated overall.
Inspectors were assured that visitors were screened, tested and supported to use handwashing and personal protective equipment. Visiting areas had screens, intercoms and cleaning between visits. Staff also supported video calls when in-person visits were not possible.
The home had social distancing arrangements, correct use of personal protective equipment, regular testing, infection control training and detailed cleaning schedules. Inspectors were also assured that plans were in place to manage increased risks or outbreaks.
Visitor safety
Visitors had to complete health checks, have their temperature taken and take a rapid Covid-19 test. Visiting areas were adapted to reduce the risk of infection.
“Comprehensive steps had been taken to try to prevent infections being brought into the home by visitors.” from the report
Support for families
When people could not have an in-person visit, staff supported video calls. A large screen had been bought to help people see and hear their loved ones.
“Where visiting in person was not possible, staff had access to computers and tablets and were able to support people to make video calls.” from the report
Personal protective equipment
Staff were wearing personal protective equipment correctly. The home had specific areas for putting it on and taking it off safely.
“Staff were wearing PPE correctly and it was being used in accordance with government guidelines.” from the report
Cleanliness and outbreak planning
The home was clean and hygienic, with detailed cleaning schedules. Plans covered staffing and extra personal protective equipment if risks or outbreaks increased.
“Daily spot checks were completed to ensure measures to prevent and control infection were implemented as required.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are visitors currently screened, tested and supported to use personal protective equipment?
- 03How often are residents and staff tested, and what happens if there is a positive result?
- 04What arrangements are in place for video calls or other contact when in-person visits are not possible?
- 05What staffing and personal protective equipment plans would be used if there were an outbreak?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated overall and the other questions were not assessed. This explanation was written from the published report of 4 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southbourne Beach Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021Inspected but not ratedSafe: Inspected but not rated
- August 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- August 2017
Registered with the Care Quality Commission on 1 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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