CQC report explained · a nursing home
What the CQC found at Southampton Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2024
Rated Good; inspectors found kind, personalised care, but some people experienced delays with call bells and past medicines errors were recorded.
This was described as a comprehensive, unannounced inspection. Inspectors spoke with 23 people or relatives and nine staff. They reviewed seven care plans, two recruitment files, complaints, incidents, medicines and quality checks. They also observed care in communal areas.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable staffing checks, safe medicines systems, personalised care plans, good links with health professionals and a wide range of activities.
People said staff were kind, respectful and knowledgeable. The home supported people's independence, involved them in care decisions and provided compassionate end-of-life care. The report also says there was mixed feedback about call bell response times, although checks found responses were within five minutes.
The report says the Safe rating improved to Good from the previous inspection, while the other ratings remained Good. It records 13 medicines errors in August 2018, including four occasions when medicines were not given as prescribed, but says the manager took medical advice and put extra support and monitoring in place.
Kind and respectful care
People said staff were caring, friendly and respectful. Inspectors saw staff respond warmly and support people with dignity and compassion.
“People were treated with dignity and respect.” from the report
Personalised support
Care plans reflected people's histories, routines and communication needs. Staff followed individual preferences, including preferred routines around meals and drinks.
“People's care plans contained detailed information about people's life history, preferred routines and communication needs.” from the report
Activities and involvement
The home offered varied activities, including trips, social clubs, arts, crafts and games. People helped develop activities and could contribute to how the home was run.
“There was a comprehensive programme of activities in place which people were involved in developing.” from the report
Management oversight
The home had audits, meetings and monitoring systems covering areas such as medicines, safety, infection control and staff training. Feedback from people was used to make changes.
“There was a clear management structure in place and staff were aware of their roles.” from the report
Call bell delays
needs fixingFeedback was mixed. Some people said call bells were answered quickly, but four people reported consistent delays, including when they needed help to use the toilet.
“There was mixed feedback about whether there were suitable amounts of staff available to meet people's needs.” from the report
Past medicines errors
seriousThe report recorded 13 medicines errors in August 2018. These included missed records and four occasions when people were not given medicines as prescribed, although action was taken afterwards.
“There had been 13 medicines errors during the month of August 2018.” from the report
Some improvement work was too new to judge
minorSome research projects and technology trials were still at an early stage, or had stopped, so inspectors could not yet tell whether they had produced benefits for people.
“Some of these studies were either in their early stages or the technology was not continued after the initial trials, therefore, it was too early to evaluate whether these have resulted in beneficial outcomes for people.” from the report
- 01How quickly are call bells answered now, and how do you check for delays when people need help with the toilet or other personal care?
- 02What changes were made after the 13 medicines errors recorded in August 2018, and how are medicines errors monitored now?
- 03How do you make sure care plans remain up to date with each person's routines, communication needs and preferences?
- 04Which activities are available for people living with dementia, and what support is provided if they cannot attend activities elsewhere in the home?
- 05Can you explain which inspection date applies to this report and how current the findings are?
The report describes a comprehensive inspection on 15 and 30 August 2018, but its cover also gives 20 February 2024 as the inspection date, so the dates should be confirmed. This explanation was written from the published report of 28 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Southampton Manor Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2024Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2023
Registered with the Care Quality Commission on 1 June 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Southampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 39 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.