What the CQC found at South Highnam

Inspectors found that staff were kind, compassionate and respectful. Staff understood people's individual needs and communication methods.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

Staff had training about abuse and knew how to report concerns. The home worked with other agencies to protect people.

“Staff had training on how to recognise and report abuse and they knew how to apply it.” from the report

Staff and relatives described managers as approachable and supportive. The manager responded promptly to feedback and began making changes during the inspection.

“Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.” from the report

Some medicines were out of date or no longer prescribed. Records and guidance for creams, variable doses, reviews and monitoring were incomplete or inaccurate.

“Medicines were not always managed safely.” from the report

Risk assessments were not always completed or reviewed. Inspectors found no detailed diabetes risk assessments, leaving staff without important information about possible warning signs.

“Risk assessments were not always completed. The assessments that were in place had not been regularly reviewed.” from the report

The home's audits had not identified all the problems found by inspectors. Care records did not always contain enough information for staff to support people safely.

“The provider had failed to complete effective audits or keep comprehensive records.” from the report

Staffing was enough for daily care, but not always enough for people to go out whenever they wanted. The report recommends reviewing staffing against people's individual support needs.

“there were not always enough staff on duty for people to go out whenever they wanted.” from the report