CQC report explained · a residential care home
What the CQC found at South Bebside Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks to people's health and safety were assessed and reviewed. Staff were safely recruited, medicines were managed safely and infection control arrangements were suitable, although inspectors saw one instance of poor PPE practice which was dealt with promptly.
- Effective?
- Good
- Care plans were detailed and up to date. Staff were trained and supported, people's nutritional needs were monitored and staff worked well with healthcare professionals.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to make day-to-day choices and relatives were involved in care reviews.
- Responsive?
- Good
- Care was personalised and communication needs were recorded. Visits and family relationships were supported, but activities had been reduced during a recent outbreak and outdoor space was limited.
- Well-led?
- Good
- Management systems provided oversight of care, medicines, health and safety and incidents. The team maintained the service when the registered manager was absent, and staff described the management as supportive and open.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind care, but activities had been reduced during a recent outbreak.
This was an unannounced inspection on 13 April 2022. One inspector and an Expert by Experience visited the home. They spoke with people, relatives, staff and healthcare professionals, observed care and checked care, medicines, recruitment and management records.
All five areas were rated Good. Inspectors found that people were safe, staff understood their needs, medicines were managed safely and care plans were detailed. Staff were kind and respectful, and worked well with families and healthcare professionals.
Activities had been significantly reduced because of a recent outbreak. The home had plans to restart communal activities, improve the outdoor space and arrange trips using a minibus. This was the first inspection since the home registered under its current provider. The previous rating, under the former provider, was Good in 2019.
Clear risk management
Inspectors found that risks were assessed in detail and reviewed regularly. Staff followed the plans while still respecting people's freedom.
“Risk assessments were detailed and sensitive to person-centred details.” from the report
Kind staff relationships
Staff knew people well and worked hard to create a positive, inclusive atmosphere, even during the outbreak.
“Staff demonstrated a strong rapport with people throughout the inspection.” from the report
Safe medicines practice
Medicines were stored, administered and checked safely. Records reviewed by inspectors were accurate and up to date.
“A sample of Medicine Administration Records (MAR), patch medicines records, body maps and 'when required' medicines protocols were accurate and up to date.” from the report
Strong management oversight
The management team continued to run the home safely when the registered manager was away. Audits and reviews were used to monitor quality and learn from incidents.
“The staff team understood their responsibilities and were able to maintain a safe and effective service even when the registered manager was absent and there was a significant challenge such as an outbreak.” from the report
Activities were reduced
minorPlanned activities had been significantly reduced during a recent outbreak. The home had plans to restart them, but families may want to check what has actually resumed.
“Planned activities had been significantly reduced due to a recent outbreak.” from the report
Limited outdoor space
minorThe home had only a small amount of outdoor space. Plans were in place to improve it, so families should ask about progress.
“There was a small amount of outdoor space.” from the report
One PPE problem observed
minorInspectors saw one instance of poor PPE practice. The provider acted promptly and appropriately, and the report still rated infection prevention arrangements Good.
“We observed one instance of poor PPE practice; the provider acted promptly and appropriately.” from the report
- 01Which communal activities have restarted since the outbreak, and how often do they now take place?
- 02What progress has been made with improving the outdoor space and arranging weekly minibus trips?
- 03How do you maintain safe staffing levels during outbreaks, and when do you use agency staff?
- 04What changes were made after the poor PPE practice observed during the inspection?
This was an unannounced inspection covering all five CQC questions, including infection prevention and control; it was the first inspection of the newly registered service under the current provider. This explanation was written from the published report of 17 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of South Bebside Care Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2020
Registered with the Care Quality Commission on 13 May 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Northumberland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,190 a week. 20 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.