CQC report explained · a nursing home
What the CQC found at Somerset House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Somerset House is rated Good; inspectors found safe, kind and person-centred care with effective management systems.
This was a comprehensive, announced inspection on 7 March 2018. One inspector reviewed care records, staff training and supervision records, audits, meeting notes and surveys. They spoke with people living at the home, a relative, staff and managers.
The inspectors found that people were safe and that medicines, staffing, recruitment and building safety were properly managed. Staff had suitable training and supervision. People had access to health services and were supported to make choices and give consent.
People were treated with kindness, privacy and dignity. Care records were detailed and person-centred, and the home had systems for complaints and quality checks. All five areas were rated Good, which was the same as at the previous inspection.
People felt safe
People said they felt safe and well cared for. Inspectors found safeguarding arrangements, risk assessments and emergency evacuation plans in place.
“People told us they continued to feel safe and well cared for by the staff.” from the report
Safe medicines and staffing
Inspectors found enough staff to meet people's needs and found medicines were administered safely and recorded accurately.
“We saw that sufficient staff were on duty to meet the needs of the people who used the service.” from the report
Kind and respectful care
Staff knew people well and supported their privacy, dignity, independence and day-to-day choices.
“Throughout the day we saw people and staff chatting in a relaxed and friendly manner.” from the report
Person-centred support
Care plans explained how people wanted to be supported and were reviewed when people's needs changed.
“Care records were person centred and contained detailed information.” from the report
Good oversight
The home used audits, meetings, surveys and action plans to monitor the service and make improvements.
“There was regular quality monitoring throughout in the form of auditing files, these included medication, care records and the environment.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are on duty for each shift, and how do you make sure staffing still meets people's needs?
- 02How are medicines checked now, and what happens if a medicines error or missed dose is found?
- 03How are care plans reviewed when a person's needs or wishes change?
- 04How do people take part in decisions about meals, activities and how they spend their day?
- 05What actions have followed recent audits, team meetings or complaints?
This was a comprehensive inspection covering all five key questions, and the previous overall rating was also Good. This explanation was written from the published report of 28 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Somerset House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.