CQC report explained · a residential care home
What the CQC found at Smalley Hall Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, regular risk reviews, safe medicines management and suitable infection control. Staff understood safeguarding procedures and how to report concerns.
- Effective?
- Good
- Staff had training, induction, supervision and knowledge of people's needs. People received healthcare support, suitable food and drink, and help to make decisions.
- Caring?
- Good
- People were treated with kindness and respect. Staff protected privacy and dignity, encouraged independence and supported contact with family and friends.
- Responsive?
- Good
- Care plans were reviewed when people's needs changed. People could take part in activities, maintain religious connections and raise complaints.
- Well-led?
- Good
- The home had a registered manager and quality checks were being used to find and address improvements. People, relatives and staff were encouraged to give feedback.
What inspectors found, June 2018
Smalley Hall Care Home was rated Good; inspectors found kind, safe and responsive care, with accessible information still being developed.
This was an unannounced inspection on 25 April 2018. One inspector and an expert by experience spoke with people, relatives, staff and managers. They reviewed care plans, medicines records, complaints, accidents, meetings and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and well cared for. Inspectors found enough staff, safe medicines systems, suitable training, good access to healthcare and respectful support.
People were involved in decisions about their care and activities. Staff supported independence, privacy, family relationships and personal interests. The home had systems to monitor quality, respond to concerns and make improvements.
People felt safe
People told inspectors they felt safe. Staff understood individual risks and supported people to make choices without unnecessary restrictions.
“People felt safe living with the home and had developed respectful relationships with the staff who were kind and caring in their approach.” from the report
Kind and dignified care
Staff supported privacy, dignity and independence. People were encouraged to do what they could for themselves and make everyday choices.
“People were treated with kindness and compassion and their dignity and privacy were promoted and respected.” from the report
Activities and relationships
People could take part in activities they enjoyed, go on trips and maintain relationships with family and friends. Visitors were welcomed.
“People were involved in activities that interested them and people spoke about how they were involved with gardening, making food for the birds and completing craft activities.” from the report
Staff support and training
Staff received induction, training, supervision and opportunities to reflect on their work. Inspectors found that staff knew people's needs.
“Staff were knowledgeable about people they supported and knew how their needs should be met.” from the report
Quality monitoring
The home used audits, visits and feedback to monitor its service. Inspectors found these systems were effective when concerns were identified.
“There were quality audits in place to measure the success of the service and to continue to develop it.” from the report
Accessible information
minorThe provider had identified that information about the service and people's support needed to be available in formats that people could understand more easily. Ask what has changed since the inspection.
“The provider's management team were currently reviewing this to ensure people had information about the service and their support in a suitable format.” from the report
- 01What accessible formats are now available for information about the home and each person's support?
- 02How are care plans reviewed when a person's needs or health changes?
- 03How do you make sure there are enough staff when there are vacancies or unplanned absences?
- 04Which activities and outings would be suitable for my relative's interests and abilities?
- 05How are complaints and feedback from families reviewed and used to improve care?
This was an unannounced inspection covering all five rating areas; end-of-life care was not assessed because the home was not providing it at the time. This explanation was written from the published report of 8 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Smalley Hall Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016
Registered with the Care Quality Commission on 22 December 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.