CQC report explained · a residential care home
What the CQC found at Sir Evelyn Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable risk assessments, safe recruitment and safe medicines administration. The home was clean and had arrangements for fire safety, emergencies and infection control.
- Effective?
- Good
- People had detailed support plans and access to healthcare. Staff supported people with food and drink, independence and decision-making, and had training and regular supervision.
- Caring?
- Good
- Staff were respectful and used people's preferred communication methods. Inspectors saw people being given privacy, dignity, attention and support to remain independent.
- Responsive?
- Good
- Support was personalised and plans were reviewed and updated. People were supported with activities, community access, holidays, family relationships and their individual communication needs.
- Well-led?
- Good
- There was no registered manager during the inspection, but an acting manager and operations manager were overseeing the home. Inspectors found open communication, regular audits and action plans for improvements.
What inspectors found, March 2018
Rated Good; inspectors found safe, caring support, with no registered manager in post at the visit.
This was an unannounced, comprehensive inspection on 23 January 2018. Inspectors observed care, spoke with one person, staff and relatives, and checked care records, medicines, staff files, rotas, audits and policies. They could not speak with everyone because some people's communication was limited.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, personalised support plans, regular staff training and support with health needs, food, activities and relationships.
Staff were seen to treat people with dignity and respect. The home had an acting manager supported by the operations manager after the previous registered manager left. Inspectors still found effective leadership and regular checks on the quality of care.
Safe staffing and medicines
Inspectors found enough staff to support people safely. Medicines records showed that people received their medicines as prescribed.
“Medicines were managed safely and people received them as prescribed.” from the report
Personalised support
Each person had a detailed, regularly reviewed support plan covering their daily care, health, communication, preferences and independence.
“Individual support plans were detailed, setting out guidance to staff on how to support people in the way they wanted.” from the report
Respectful communication
Staff gave people time to communicate and used pictures, facial expressions and other preferred methods where possible.
“Staff gave people their full attention during conversations and spoke to people in a considerate and respectful way using people's preferred method of communication wherever possible” from the report
Activities and relationships
People were supported to take part in activities, pursue interests, go into the community and keep in touch with family and friends.
“People remained active and had opportunities to participate in a variety of activities and events that met their social and physical needs.” from the report
Quality checks
The provider used regular audits, feedback and action plans to monitor the home and identify improvements.
“The provider continued having a good quality assurance system and used these principles to critically review the service.” from the report
Managerial change
minorThere was no registered manager at the inspection because the previous manager had recently left. An acting manager was running the day-to-day service with support from the operations manager, and inspectors still judged leadership to be Good.
“During our inspection, there was no registered manager at the service.” from the report
- 01Who is the registered manager now, and how was the change from the previous manager managed?
- 02How will staff make sure they understand my relative's preferred ways of communicating?
- 03How often will my relative's support plan and risk assessments be reviewed, and how will we be involved?
- 04What activities and community opportunities would be available for my relative?
- 05How will the home respond if my relative or our family wants to raise a concern?
This was an unannounced comprehensive inspection covering all five rating areas; inspectors could not speak with everyone because some people's communication was limited, and no healthcare professional feedback was received. This explanation was written from the published report of 14 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sir Evelyn Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 18 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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91 live-in carers within about an hour of Medway
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 10 years' experience on average.
“Usha rapidly became 'one of the family' and is sorely missed.”
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.