CQC report explained · a residential care home
What the CQC found at Silver Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Silver Court was inspected but not rated; inspectors found good infection control and support for family contact during the pandemic.
The inspection took place on 24 February 2021. It was announced and focused on infection prevention and control in response to the coronavirus pandemic.
Inspectors found good supplies of protective equipment, regular COVID-19 testing, visitor screening and plans to isolate people who had COVID-19. They said the home was clean and staff had training to help keep people safe.
People were supported to keep in touch with family and friends by telephone and the internet. The home also provided activities and arranged visits in ways intended to reduce infection risks.
The home was inspected but not rated. This means the report does not give a standard quality rating for the service.
Keeping in touch
Staff supported people to maintain telephone and internet contact with family and friends. Staff with particular technology skills helped residents use these options.
“People were well supported by staff to have telephone and internet contact with their family and friends.” from the report
Infection control
The home had protective equipment available, tested residents and staff, and had plans to isolate people with COVID-19.
“Plans were in place to isolate people with COVID-19 to minimise transmission.” from the report
Safe visiting
Visitors were screened, asked to clean their hands and given protective equipment. Visits were arranged to reduce the risk of spreading infection.
“Visitors were asked screening questions and to sanitise their hands when they arrived.” from the report
Activities and wellbeing
Staff provided activities such as crafts, quizzes and music. Activities were repeated so that smaller groups could take part.
“Staff ensured people's welfare had been maintained and they had sufficient stimulation, such as themed crafts, quizzes and music sessions.” from the report
Inspectors raised no specific concerns in this report.
- 01How are residents and staff currently tested for COVID-19 and other infections?
- 02How are visits from family arranged now, and what protective measures are required?
- 03What happens if a resident develops COVID-19 or another infection?
- 04How can residents who need help use the internet or telephone to contact family?
- 05What activities are currently available for residents who need smaller groups or individual support?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Silver Court was rated Good; a focused inspection found safe, kind and well-managed care, although a safeguarding incident was not examined.
This was an unannounced focused inspection on 23 July 2019. The inspection was prompted by concerns about moving and handling, possible safeguarding concerns and a specific incident. Inspectors reviewed Safe and Well-led only.
Inspectors found that risks were assessed, medicines were managed safely, the home was clean and staffing levels supported people's needs. They also found friendly, person-centred care and good working relationships with other professionals.
The home was rated Good overall, with Good ratings for Safe and Well-led. The other three areas were not inspected at this visit, so their earlier ratings were used when calculating the overall rating. The previous overall rating was also Good.
Risk management
Care risks were assessed in detail and plans gave staff clear, individual guidance. Emergency evacuation plans were also in place.
“Risk assessments were detailed and reflective of current risks to people.” from the report
Medicines
The home had systems for storing, giving and disposing of medicines. Staff had training and checks of their competence.
“People's medicines were managed safely.” from the report
Cleanliness and infection control
The home was clean and staff followed a regular cleaning schedule. Protective equipment was available and used appropriately.
“People were protected from infection risks and staff had received training in this area.” from the report
Open management
The management team worked with safeguarding and other professionals, used quality checks and acted on feedback from people and relatives.
“The registered manager and provider were consistently looking for ways to support good outcomes for people.” from the report
Safeguarding incident not examined
seriousThe inspection was prompted partly by safeguarding concerns and a specific incident. One concern was subject to a criminal investigation, so inspectors did not examine what happened in that incident.
“As a result, this inspection did not examine the circumstances of the incident.” from the report
- 01What were the moving and handling concerns that led to this inspection, and what changes have been made since then?
- 02What actions were taken after the safeguarding concerns, and how are you checking that people remain safe?
- 03How do you make sure agency staff understand each person's moving and handling needs and care plans?
- 04What improvements were made to care plans after the quality audit identified they could be better?
- 05How will my relative and our family be involved in care reviews, feedback and decisions such as meals?
This was a focused inspection of Safe and Well-led only; the other three ratings came from previous comprehensive inspections. This explanation was written from the published report of 30 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Silver Court
3 rated inspections over 4 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Goodstayed GoodSafe: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.