CQC report explained · a nursing home
What the CQC found at Signature at Hendon Hall
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2023
Rated Good; inspectors found safe, kind and personalised care, with some agency staff still being used.
This was an unannounced, planned inspection of a newly registered care home. Inspectors visited on 14 June 2023. They spoke with people, relatives, staff and managers, observed care, checked care and staff records, and reviewed management documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from avoidable harm, received their medicines safely, and had enough staff to meet their needs.
Care plans were detailed and regularly reviewed with people and relatives. Staff supported people's choices, privacy, dignity and independence. The home offered varied activities, access to healthcare and support with nutrition and end of life care.
The managers were described as approachable and knowledgeable. The home had systems to check safety and quality, and complaints were investigated. The manager said new staff had been recruited to replace agency staff, but those staff were still going through the recruitment process at the inspection.
People felt safe
People told inspectors they felt safe. Staff had safeguarding training and knew how to report concerns.
“People were safe and protected from avoidable harm. Legal requirements were met.” from the report
Detailed care planning
Assessments and care plans were individualised and included people's needs, choices and preferences. Plans were reviewed regularly with people and relatives.
“The assessments were individualised, detailed, and appropriately completed.” from the report
Respectful care
Staff supported people in a kind and respectful way. Inspectors saw staff protecting people's privacy and dignity during personal care.
“We observed staff speaking to people and supporting them in a dignified and respectful manner.” from the report
Activities and relationships
The home provided a varied programme of activities, trips out and opportunities linked to people's cultural and religious interests. People could choose not to take part and were offered individual activities instead.
“There was a varied programme of events and activities to provide entertainment and to occupy people.” from the report
Strong management checks
The home used regular audits and safety checks covering areas such as medicines, nutrition, care plans, accidents, fire safety and equipment.
“There were systems in place to monitor the safety of the service and the maintenance of the building and equipment.” from the report
Agency staff were still in use
minorThe home was using a number of agency staff at the inspection. The manager said new staff had been recruited to replace them, but those staff were still going through the recruitment process.
“At the time of our inspection the service was using a number of agency staff.” from the report
- 01How many agency staff are working here now, and has the planned recruitment to replace them been completed?
- 02How will you assess and review my relative's care plan with them and our family?
- 03How will you support my relative's communication, cultural or religious needs?
- 04What activities and trips would be suitable for my relative, and how would you support them if they did not want to join group activities?
- 05How would you respond if my relative's health, nutrition or mobility needs changed?
This was a planned first inspection of a newly registered service covering all five key questions, and it also included checks of infection prevention and control under Safe. This explanation was written from the published report of 21 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Signature at Hendon Hall
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2022
Registered with the Care Quality Commission on 7 September 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Barnet
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 83 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“Folasade is really kind, patient and respectful, has a fantastic sense of humour and such a positive outlook on life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.