CQC report explained · a nursing home
What the CQC found at Sidmouth Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2018
Rated Outstanding overall; the home provided exceptionally caring, person-centred support, while safety, effectiveness and responsiveness were rated Good.
This was a comprehensive inspection on 23 and 25 October 2017. The first day was unannounced and the second was announced. Inspectors spoke with people living in the home, visitors, staff, managers and health professionals. They also reviewed care plans, medicines records, staff records, complaints, incidents and safety checks.
Inspectors found people were safe, supported by enough experienced staff and given their medicines safely. Staff were trained and people's health, dietary and mental capacity needs were well managed. Care was tailored to people's routines, interests and preferences.
The caring and leadership were judged Outstanding. Inspectors saw kind and respectful relationships, strong support at the end of life and a culture that put people first. Safe, effective and responsive care were rated Good. Overall, the home was rated Outstanding.
Kind and respectful care
Staff built trusting relationships and treated people with dignity, privacy and compassion. People were encouraged to remain independent and involved in daily decisions.
“Staff displayed great compassion and empathy for people in their care.” from the report
Person-centred activities
Activities were varied and flexible. People were supported to pursue hobbies, attend outings and maintain important relationships.
“People had access to purposeful and meaningful occupation that was personal to them.” from the report
Strong leadership
Managers created an open culture where people, relatives, staff and professionals could give feedback. Suggestions were acted on and audits were used to improve care.
“A positive, open and inclusive culture had been developed, which put people first.” from the report
Medicine recording errors
minorSeven minor medicines errors had occurred in the month before the inspection. These mainly involved staff forgetting to sign medicine records, although the home investigated the errors and took action.
“There had been seven minor medicines errors in the past month, which mainly related to forgotten signatures on medicine records.” from the report
- 01How do you check that every medicine dose is signed for correctly?
- 02What happened after the seven minor medicines errors, and how do you know the changes have worked?
- 03Are all required Deprivation of Liberty Safeguards decisions now in place, and how do you keep families informed?
- 04How would you support my relative to continue their particular hobbies, routines and relationships?
- 05How are end of life wishes and Treatment Escalation Plans reviewed when a person's health changes?
This was a comprehensive inspection covering all five questions and the overall quality of the home. This explanation was written from the published report of 16 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Sidmouth Nursing Home
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- February 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- October 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.