What the CQC found at Shoreline Nursing Home

Inspectors found that staff knew people well and responded quickly when needs changed. Risk records had significantly improved since the previous inspection.

“Risks to people were well managed at the home. Staff knew people well and they responded quickly when people's needs changed.” from the report

Medicines records were up to date. Staff had completed the required training and their competence checks were current.

“Medicines were safely managed. Good procedures were in place to ensure people had access to their medicines.” from the report

The home was clean and had protective equipment in place. Inspectors found that government guidance about COVID-19 had been followed.

“Government guidance in relation to Covid-19 had been followed. Regular checks were taking place to make sure protective equipment was worn correctly.” from the report

The provider's action plan had led to improvements in oversight and communication. Staff said they felt more supported and that the home was better run.

“The provider had continued oversight of the home. Action plans had been effective in making continued improvements.” from the report

Some records did not show all the checks needed to confirm agency staff had the right training and could work at the home. The provider introduced new procedures after the inspection.

“There were some gaps in the checks which were recorded to make sure staff had the right training and eligibility to work at the home.” from the report

The home's quality checks were effective, but the records did not give enough detail about what had been checked.

“The scope of recording within these checks needed to be further developed to show the detail of checks completed.” from the report