CQC report explained · a residential care home
What the CQC found at Shila House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Shila House was rated Good; inspectors found safe, kind and person-centred care with strong support for independence.
The CQC carried out an unannounced comprehensive inspection on 13 and 21 February 2018. The inspector spoke with people living at the home, relatives, staff, a healthcare professional and the manager. They checked care plans, risk assessments, medicines records, staff files and management records.
The home supported 11 people with mental health needs. Inspectors found detailed risk assessments, safely managed medicines, enough staff and regular staff training and supervision. Care plans were personalised and updated when people's needs changed.
People were treated with dignity and respect. Staff knew people well and supported their mental health, healthcare, activities and independence. The manager had systems to monitor quality and respond to concerns.
The overall rating was Good, and each of the five areas was rated Good. This means the inspection found the service was meeting the relevant standards at the time, with no serious risks or concerns identified.
Personalised risk support
Risk assessments included each person's history and signs that their mental health might relapse. People were involved in creating them where possible.
“Risk assessments were detailed and included information relevant to each person.” from the report
Safe medicines
Inspectors found that medicines were recorded and given safely and on time. Records also covered injections and medicines needing regular blood tests.
“People's medicines were well managed by the service.” from the report
Respectful care
Staff knew people well and protected their privacy. Inspectors saw staff knock before entering bedrooms and respond calmly when someone became distressed.
“We observed warm and friendly interactions between staff and people throughout the inspection.” from the report
Independence and activities
People were supported to do everyday tasks, use local facilities and take part in activities based on their interests.
“There was an emphasis on supporting people to maintain their independence.” from the report
Personalised care records
Care plans included people's histories, preferences and mental health needs. They were reviewed monthly and updated when circumstances changed.
“People's care plans were detailed and person centred.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's risk assessment, including signs of a mental health relapse?
- 02How will you make sure my relative receives medicines safely and attends any required blood tests or appointments?
- 03What activities and community support would be available for my relative's interests and level of independence?
- 04How often would my relative's care plan be reviewed, and how would relatives be involved if my relative wanted them involved?
- 05How many staff would normally be on duty, including overnight, and how would this change if my relative's needs increased?
This was an unannounced comprehensive inspection covering all five questions and the overall rating. This explanation was written from the published report of 26 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shila House
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Enfield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 11 years' experience on average.
“Over the time he spent with them he got to know our parents very well and became like part of the family, even joining in family celebrations.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.