CQC report explained · a residential care home
What the CQC found at Sheridan House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitors, admissions, protective equipment, testing, cleaning and outbreak procedures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Outstanding
- This question was not assessed in this targeted inspection.
What inspectors found, April 2021
Sheridan House was inspected but not rated; inspectors found good infection control and support for residents' wellbeing.
This was an announced, targeted inspection on 10 February 2021. It checked how the home was prepared to prevent and control COVID-19 infections.
Inspectors found clean and well-maintained premises, suitable use of protective equipment, regular testing and an up-to-date infection control policy. They were assured that visitors, new admissions and people living at the home were protected against infection.
The home also supported residents' social needs and kept contact with relatives going through visiting pods. The report does not give an overall quality rating. It rates infection control as inspected but not rated.
Clean premises
The home was clean and well maintained. Cleaning schedules were in place and an extra cleaner had been employed.
“The premises were clean and well maintained. Cleaning schedules were in place and an additional cleaner had been employed.” from the report
Infection control
Staff used protective equipment appropriately and had received infection control training. Managers checked staff practice.
“Staff had completed infection control and prevention (IPC) training.” from the report
Support for wellbeing
Staff supported residents' social needs and took steps to reduce isolation, including arranging online performances.
“The registered manager and staff recognised the importance of maintaining people's well-being.” from the report
Family visits
Two visiting pods were available, with cleaning between visits. The report also describes support for end of life visits.
“There was a thorough cleaning system in place between visits.” from the report
Testing and vaccination
Staff had weekly testing. Residents were supported to access regular testing and had been offered the vaccine.
“Staff accessed weekly testing. People who used the service were also supported to access regular testing and had been offered the vaccine.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control arrangements are in place now, and how is staff practice checked?
- 02How can relatives visit now, and what testing, protective equipment or cleaning arrangements apply?
- 03How are residents supported with social contact and to avoid feeling isolated?
- 04Who provides nursing care when it is needed, and how is this coordinated with the community nursing service and GPs?
- 05What changes have been made since the inspection, including the work of the new manager?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other four questions or an overall quality rating. This explanation was written from the published report of 20 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Rated Good overall; inspectors found safe, kind and personalised care, with outstanding leadership.
Inspectors visited on 24 and 25 September 2019. One inspector and an Expert by Experience spoke with people living at the home, relatives, staff and the manager. They also observed care and reviewed care records, staff files, incident records, complaints and quality checks.
The home was supporting 22 people at the time, within a service registered for 24 people aged 65 and over. Inspectors found that people were safe, received effective support and medicines, and were treated with kindness, dignity and respect. Care plans were personalised and activities, visitors and links with the community were supported.
All five areas were rated Good except well-led, which was rated Outstanding. This means the home met the standards inspectors checked, with particularly strong leadership, teamwork, openness and improvement work.
The previous overall rating was Outstanding, published in January 2017. At this inspection, the overall rating changed to Good. Caring and Responsive also changed from Outstanding to Good, while Safe and Effective remained Good.
Strong leadership
Inspectors found exceptionally strong leadership, teamwork and a culture focused on people's lives and choices.
“There was a positive culture that was person-centred, open, inclusive and empowering.” from the report
Kind and respectful staff
Staff knew people as individuals and adapted their approach to protect dignity, comfort and emotional wellbeing.
“People were treated like they mattered. They were empowered to share their skills and experience.” from the report
Skilled staff
Staff had relevant training, experience and support, including additional skills for dementia, nutrition, oral health and end of life care.
“Staff had the right competencies, knowledge and qualifications to provide a high standard of care.” from the report
Personalised support
People helped shape their care plans and could maintain their routines, interests, friendships and independence.
“People received personalised care that met their individual needs.” from the report
Safe care
Inspectors found systems for safeguarding, medicines, risk management, infection control and learning from accidents and incidents.
“People were protected because risks for each person were identified and managed.” from the report
Good end of life support
The home had plans for people's wishes and staff were trained to provide peaceful, comfortable and dignified end of life care.
“People were supported to have a peaceful, comfortable and dignified end of life care in line with national best practice guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01The previous overall rating was Outstanding but this report rated the home Good. What changes led to the lower rating?
- 02How will my relative be involved in creating and reviewing their care plan?
- 03How do you assess whether someone can manage their own medicines, and how is this reviewed if their needs change?
- 04What activities and community links could support my relative's interests and independence?
- 05How would you support my relative and our family if their health deteriorated or they needed end of life care?
This was a comprehensive inspection that considered the premises and care provided and rated all five key questions. This explanation was written from the published report of 24 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Sheridan House
2 rated inspections over 3 years: the service has slipped, from Outstanding to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2020Gooddown from OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- April 2017OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2013
Report published without a new overall rating.
- April 2012
Registered with the Care Quality Commission on 15 April 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.