CQC report explained · a residential care home
What the CQC found at Sherdley Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, staff understood people's needs, medicines were managed safely and there were enough staff. Safeguarding and infection control arrangements were also found to be suitable.
- Effective?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This key question was not inspected during this visit. People gave positive feedback about the care and their relationships with staff.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found an open, inclusive culture, regular audits and opportunities for people and staff to share their views. This rating fell from Outstanding at the previous inspection.
What inspectors found, July 2022
Rated Good; inspectors found safe care and open management, but the well-led rating fell from Outstanding to Good.
This was an unannounced focused inspection on 8 June 2022. Two inspectors spoke with five people, seven staff members, managers and reviewed care plans, medicines records and management records.
The home was rated Good for Safe and Well-led. Inspectors found that risks were assessed, medicines were managed safely, staffing levels were suitable and safeguarding systems were in place. The home was clean and infection control arrangements were suitable.
People said they felt safe and were happy with their care. Inspectors also found an open culture, regular checks and good involvement of people, relatives and staff.
Only Safe and Well-led were inspected. The other key question ratings were carried over from the previous inspection when calculating the overall Good rating. The report does not list any breached regulations or enforcement action.
Safe staffing
Inspectors found enough staff to meet people's needs. Staffing was increased when some people needed extra support.
“There were enough staff on duty to support people safely.” from the report
Safe medicines
Staff had the training needed to administer, store and return medicines. People said they received medicines on time.
“Medicines were managed safely by staff who had received relevant training.” from the report
People felt safe
People told inspectors they felt safe living in the home. Staff had safeguarding training and knew how to respond to concerns.
“People told us they felt safe living at Sherdley Court.” from the report
Open management
People and staff described managers as approachable. Regular meetings and checks supported feedback and improvement.
“The registered manager and provider promoted a positive culture that was person-centred, open and inclusive.” from the report
Well-led rating reduced
minorAlthough the home was still rated Good for leadership, this was a lower rating than at the previous inspection, when it was Outstanding.
“At this inspection the rating has changed to good.” from the report
- 01What was the previous rating for Effective, Caring and Responsive, and what has changed in those areas since the last full inspection?
- 02Why did the well-led rating fall from Outstanding to Good, and what improvements are now planned?
- 03How will staffing levels be increased if a person's health or behaviour changes?
- 04How are medicines checked, including medicines prescribed to be given only when needed?
- 05How can residents, relatives and staff raise concerns and see what action is taken?
This was an unannounced focused inspection of Safe and Well-led, including infection prevention and control; the other ratings were carried over from the previous inspection. This explanation was written from the published report of 8 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Sherdley Court is Rated Good; inspectors found kind, personalised care and Outstanding leadership.
This was an unannounced inspection on 18 December 2018. One inspector spoke with three people living in the home, two family members, the manager and four care staff. They also checked care records, medicines records, staff records, quality checks and safety checks.
The home was rated Good overall. Safe, Effective, Caring and Responsive were all rated Good. Inspectors found people were safe, treated with kindness, supported to make choices and given care based on their individual needs.
Well-led was rated Outstanding. Inspectors found strong leadership, a positive culture, detailed quality checks and a clear commitment to improving care. The home had been rated Good at the previous inspection, and the well-led rating improved from Good to Outstanding.
Kind and respectful care
People and families described staff as kind and caring. Inspectors saw warm relationships and support that respected people's dignity, choices and independence.
“People were treated with kindness, compassion and respect.” from the report
Safe medicines and staffing
Medicines were stored and administered safely. Inspectors also found enough suitably qualified and trained staff to meet people's needs.
“Medicines were stored and managed safely by appropriately trained staff.” from the report
Personalised support
Care plans included people's needs, preferences and expected outcomes. Staff used life histories and their knowledge of people to provide individual care.
“The care people received was person centred and based on their individual needs.” from the report
Strong leadership
The management team promoted a positive, inclusive culture and used detailed audits, feedback and incident reviews to improve the service.
“Service leadership was exceptional and distinctive.” from the report
End-of-life support
People were involved in planning their end-of-life care. The home also supported families and trained staff across different roles in end-of-life care.
“People were supported to make decisions about their preferences for end of life care, and were involved in developing care and treatment plans.” from the report
Inspectors raised no specific concerns in this report.
- 01The report says visual menu choices were still being introduced. Are these now available for people with sensory or communication difficulties?
- 02The activities coordinator was new during the inspection. What activities are now offered, and how are they matched to my relative's interests and needs?
- 03How will you assess and review my relative's risks, care outcomes and preferences after they move in?
- 04If my relative lacks capacity for a particular decision, how will you involve them, their family and any advocate in best-interest decisions?
- 05What support is available to families when someone is approaching the end of their life?
This was an overall inspection of the care home, including both the premises and the care provided, and it considered all five CQC questions. This explanation was written from the published report of 19 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sherdley Court
3 rated inspections over 6 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019Goodstayed GoodSafe: GoodWell-led: Outstanding
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 23 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of St. Helens
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.