CQC report explained · a residential care home
What the CQC found at Sherbutt House
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, April 2018
Rated Good overall; inspectors found kind, safe care and an Outstanding response to people's individual needs, with some concerns about transitions.
Inspectors visited on 21 and 23 November 2017 and 10 January 2018. The inspection was announced. They spoke with people living at the home, a visitor, a relative, staff, managers and health professionals. They also observed care and checked care plans, medicines, recruitment, training, maintenance and other records.
The home supported 18 people, with places for up to 19 adults who may have a learning disability. Inspectors found people were safe, received effective care and were treated with kindness and respect. Staff understood people's communication needs, supported independence and helped people stay connected with families and the wider community.
The home was rated Good overall. Safe, Effective, Caring and Well-led were rated Good. Responsive was rated Outstanding, which means inspectors found exceptional practice in how the home tailored support to people's wishes, needs and goals. The previous inspection had also been Good overall, with no breaches, but Responsive had improved to Outstanding.
Personalised support
Care was tailored to each person's needs, preferences, communication style and life history. Staff supported people to make choices and pursue their own interests.
“People continually received personalised care that was tailored to their individual needs.” from the report
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors saw a calm and friendly atmosphere, with staff showing patience, empathy and respect.
“People were consistently cared for by kind, caring, respectful and compassionate staff.” from the report
Community and independence
The home helped people take part in local activities, volunteering, holidays, classes and social events. Staff supported people to build skills and stay connected with others.
“The service built excellent links within the community, and supported people to build good relationships with local people.” from the report
Safe medicines and staffing
Inspectors found enough staff to meet people's needs. Medicines were administered safely and regular checks were used to identify and address any problems.
“Medicines were managed and administered safely. Audits were regularly completed and lessons learnt shared with the team of staff.” from the report
Active management
The manager was visible and staff felt supported. The home used audits, meetings, observations and feedback to monitor the service and make changes.
“Effective quality assurance systems and processes were in place to support all aspects of service delivery.” from the report
Transitions and advocacy
needs fixingHealth professionals raised concerns about moves between home care and residential services. Inspectors discussed this with the manager and local authority, and the home agreed to explore advocacy support for one person.
“During the inspection process we received concerns from health professionals which included transitions between the home care and residential services.” from the report
- 01How would you plan and support a move into or out of the home, and how would you keep the person and their family involved?
- 02How would you arrange independent advocacy if my relative had difficulty communicating their wishes or making a decision?
- 03How would you learn my relative's preferred way of communicating and make sure all staff followed it?
- 04How would you decide and review the amount of one-to-one support my relative needed?
- 05How would you respond if my relative's behaviour or health changed, and how would you share that information with the staff team and health professionals?
This was an announced inspection of the overall service covering all five CQC questions, including care, accommodation, records, staffing, medicines and management systems. This explanation was written from the published report of 18 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sherbutt House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.