CQC report explained · a residential care home
What the CQC found at Sheraton Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Staffing, risk management, recruitment, medicines and infection control were all found to be safe.
- Effective?
- Good
- This key question was not inspected during this focused visit. Its previous rating was used to calculate the overall rating.
- Caring?
- Outstanding
- This key question was not inspected during this focused visit. Its previous rating was used to calculate the overall rating.
- Responsive?
- Good
- This key question was not inspected during this focused visit. Its previous rating was used to calculate the overall rating.
- Well-led?
- Good
- Inspectors found the home was well-managed, with a positive culture, effective quality checks and regular involvement of people, relatives and staff.
What inspectors found, July 2023
Rated Good; inspectors found people were safe and the home was well-led, but there was no registered manager in post.
This was an unannounced focused inspection on 26 May and 1 June 2023. Inspectors spoke with people, relatives, staff and visiting health professionals. They observed care, checked the building and reviewed care, medicines, recruitment and management records.
The home was rated Good for Safe and Well-led. Inspectors found enough staff, safe medicines management, suitable infection control, and systems for managing risks, safeguarding concerns and accidents. People and relatives described staff as friendly, approachable and caring.
The provider and acting manager were found to promote a positive culture. The home used audits, meetings, surveys and reviews to check and improve its work. There was no registered manager in post during the inspection, and the provider was recruiting one.
This was a focused inspection of Safe and Well-led only. The other key questions were not inspected, so their previous ratings were used when calculating the overall Good rating.
People felt safe
People and relatives told inspectors they felt safe and well looked after. Staff knew people well and understood how to report safeguarding concerns.
“People felt very safe living in the home and with the support they received from staff.” from the report
Enough staff
Inspectors found there were enough staff to meet people's needs. Relatives also said staff were available when needed.
“There were enough staff to safely meet people's needs.” from the report
Safe medicines
Staff had up-to-date medicines training. Medicines were stored securely, and checks were carried out to identify errors.
“Staff safely administered and managed people's medicines.” from the report
Positive management
The provider and staff promoted a positive culture. The home used audits and feedback from people, relatives and staff to monitor quality.
“The provider had an effective quality assurance process in place which included regular audits.” from the report
No registered manager
minorThere was no registered manager in post when inspectors visited. The provider was recruiting a new manager, so families should ask who is responsible for the home now and how the transition is being managed.
“At the time of our inspection there was not a registered manager in post.” from the report
- 01Who is currently responsible for managing the home while a registered manager is being recruited?
- 02When do you expect a new registered manager to be appointed?
- 03How do you assess whether staffing levels continue to match each person's individual support needs?
- 04How are people and relatives involved in care reviews, meetings and surveys?
- 05What were the findings of the most recent medicines and quality audits?
This was a focused inspection of Safe and Well-led only; the other key questions were not inspected and their previous ratings were used to calculate the overall rating. This explanation was written from the published report of 4 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Rated Good overall, with Outstanding caring; inspectors found kind, personalised care and strong leadership.
Inspectors visited without warning on 1, 8 and 20 November 2017. They spoke with people living at the home, relatives, staff and health professionals. They reviewed care plans, medicines records, staff files and records about how the home was managed.
The home was rated Good for Safe, Effective, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments, personalised care plans, activities that people enjoyed and effective checks on quality.
Caring was rated Outstanding. Inspectors saw staff treating people with compassion, respect and kindness. People were involved in decisions about their care and supported to remain independent.
The overall rating remained Good compared with the previous inspection. Caring improved from Requires improvement to Outstanding.
Kind and respectful care
Inspectors saw staff giving people time, showing compassion and protecting their privacy and dignity.
“People were extremely well cared for. People were complimentary of staff and the support they provided.” from the report
Personalised support
Staff knew people's histories, preferences and changing needs. People and relatives helped develop and review care records.
“We found the care records were well-written and clearly detailed each person's needs.” from the report
Activities and personal wishes
People were supported to take part in activities, trips and projects based on what mattered to them.
“People were supported to access a wide range of activities in and outside of the service that they enjoyed.” from the report
Safe medicines
Inspectors found medicines were stored and given safely, with stocks checked so people could receive them when needed.
“Medicines were safely administered and securely stored, and stocks were monitored to ensure people had access to their medicines when they needed them.” from the report
Listening and improvement
The home involved people, relatives and staff in developing the service. Audits and feedback were used to identify and address improvements.
“The registered manager and provider carried out a number of quality assurance checks to monitor and improve standards at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that medicines are managed consistently across all three units?
- 02How often are my relative's care plans and risk assessments reviewed after their needs change?
- 03What activities and outings would be available for my relative, based on their interests and wishes?
- 04What staffing levels would be planned for the unit where my relative would live, during the day and overnight?
- 05How would my relative and our family be involved in decisions about care and future improvements?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 21 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sheraton Court
3 rated inspections over 8 years: the service has held its Good rating throughout.
- July 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- April 2018Goodstayed GoodSafe: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Good
- December 2014
Report published without a new overall rating.
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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43 live-in carers within about an hour of Hartlepool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £970 to £1,120 a week. 40 can care for a couple. 10 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.