CQC report explained · a residential care home
What the CQC found at Shenstone House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home managed infection prevention and control, including visitors, testing, personal protective equipment, social distancing, admissions and outbreak prevention.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Shenstone House was inspected but not rated; inspectors were assured about infection prevention and control during the COVID-19 pandemic.
Inspectors visited on 10 March 2021. This was an announced, targeted inspection focused on infection prevention and control in response to the coronavirus pandemic.
The home supported people returning from hospital to self-isolate for 14 days. Staff used the correct personal protective equipment, and people and staff received regular COVID-19 testing.
Visitors could see relatives in an area allowing social distancing and with protective equipment. Inspectors also found the home clean and free of clutter, with redecoration work planned.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for the other areas of care.
Hospital returns
People returning from hospital were supported to self-isolate for the recommended period.
“People were supported to self-isolate if returning to the home from a visit to hospital for the recommended 14 days.” from the report
Protective equipment
Staff had received infection control training and were seen using the correct protective equipment.
“Staff training had been provided for good IPC practice and staff were seen to be wearing the correct PPE.” from the report
Visits and testing
Family visits could take place with social distancing and protective equipment. Regular COVID-19 testing was available for people living at the home and staff.
“Visitors to the home were able to see their family member, in an area where social distancing was possible, in addition wearing PPE.” from the report
Clean environment
Inspectors found the home clean and without clutter. A programme of redecoration was under way.
“The home environment was clean and free of clutter.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and when was the policy last updated?
- 02How do you manage visits, including the space available for social distancing and the use of protective equipment?
- 03What happens if a resident returns from hospital, and how is the recommended self-isolation period managed?
- 04How often are residents and staff tested, and what happens when someone has COVID-19 symptoms?
- 05What progress has been made with the redecoration programme mentioned in the report?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the report does not assess the other areas of care. This explanation was written from the published report of 24 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Shenstone House was rated Good; inspectors found safe, kind and personalised care during an unannounced visit.
The inspection took place on 22 August 2018 without notice. One inspector spoke with four people living at the home, a relative and staff. They reviewed care and medicines records, policies, incidents, recruitment records and quality checks.
Inspectors found that people felt safe and that there were enough staff. Medicines were stored and managed safely. People were supported with food, healthcare, personal choices and independence. Staff treated people with dignity and respect.
The home had a calm, friendly atmosphere. The manager worked alongside staff, listened to people and checked the quality of care. All five areas were rated Good, the same as at the previous inspection in December 2015.
People felt safe
People told inspectors they were kept safe. Staff understood different types of abuse, knew how to report concerns and used practical steps to reduce risks while preserving independence.
“People continued to tell us they felt safe living in the home.” from the report
Respectful relationships
Inspectors saw staff treating people with dignity and respect. The home had a calm atmosphere, and people could choose where to spend their time.
“We saw the interactions between staff and people was warm and respectful and they had obvious positive relationships.” from the report
Personalised care
People were involved in planning their care and staff adapted support to individual routines, preferences and choices. Staff also encouraged people to remain independent.
“People continued to be involved in the planning their care from the beginning and their needs continued to be met.” from the report
Visible leadership
The manager worked alongside staff, listened to people and supported the team. Staff said the manager was approachable and encouraged them to develop their skills.
“The registered manager was visible within the home and supported the team where they needed assistance.” from the report
Food and healthcare
People enjoyed the food and had choices about meals, snacks and breakfast times. Staff arranged healthcare appointments and followed medical advice.
“People were very complimentary about the food that was available.” from the report
Building work
minorExtension and refurbishment work was taking place. One courtyard area was restricted for safety, although people said they could still walk outside and along the local country lanes.
“While there were building works one court yard area had been restricted for safety reasons” from the report
- 01How is the building work affecting residents' access to outdoor space and communal areas?
- 02When are the extension, redecoration and other building works expected to be completed?
- 03How would you adapt care for my relative's particular risks, routines and preferences?
- 04How do you monitor falls, accidents and changes in health for each resident?
- 05How would my relative or our family raise a complaint, and how would it be handled?
This was an unannounced inspection covering all five questions; all ratings remained Good, as at the previous inspection in December 2015. This explanation was written from the published report of 18 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shenstone House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.