CQC report explained · a residential care home
What the CQC found at Shedfield Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitors, admissions, protective equipment, testing, cleaning and outbreak planning.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, December 2020
Shedfield Lodge was inspected but not rated; inspectors found strong infection prevention and control arrangements.
This was an announced, targeted inspection on 2 November 2020. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found that visitors were screened, hand hygiene facilities were available and visits were organised to reduce infection risks. New admissions were isolated for 14 days, and people were checked regularly for symptoms.
Staff used protective equipment correctly, had infection control training and worked in only one care setting. The home also had testing, cleaning schedules and plans for managing outbreaks.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for all five areas of care.
Safer family contact
Visits were planned to reduce infection risks. The home also used video calls, telephone calls and the communal garden to help people stay in touch.
“People were supported to keep in touch with families and visits were planned and well organised to reduce risk and avoid the potential spread of infection.” from the report
Visitor screening
Visitors were checked for symptoms and had their temperatures taken before entering. They had limited contact with residents and staff.
“All visitors were screened for symptoms of acute respiratory infection before being allowed to enter the home, alongside having their temperatures taken.” from the report
Protective equipment
Staff used protective equipment during personal care and inspectors observed this being done according to the guidance in place at the time.
“We observed staff to be wearing PPE as per guidelines.” from the report
Testing and outbreak planning
The home had regular testing for staff and residents, as well as plans for managing outbreaks and other events.
“A testing scheme for all staff and residents had been implemented, known as 'whole home testing'.” from the report
Staff support
Staff had infection control training and gave positive feedback about the support they received.
“All staff feedback was positive about the training and support they had undertaken.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits currently organised, and what screening or infection control steps are still used?
- 02How often are staff and residents tested when there is a suspected infection or outbreak?
- 03How do you make sure staff use protective equipment correctly during personal care?
- 04How are new admissions or people returning from hospital managed during any infection risk?
- 05Can you show us the home's most recent full inspection rating and explain what was found in areas this inspection did not cover?
This was a targeted inspection of infection prevention and control measures only; it did not assess the other four key questions or give an overall rating. This explanation was written from the published report of 1 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Shedfield Lodge was rated Good; inspectors found safe, kind and person-centred care with effective management.
The inspection was unannounced and took place on 16 and 17 October 2017. One inspector and an expert by experience spoke with people, relatives, staff and health professionals. They also reviewed care records, staff files, medicines records, audits and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough skilled staff, safe medicines arrangements, suitable risk assessments and appropriate safeguarding procedures. People were involved in their care, supported with food and healthcare, and treated with kindness and respect.
The home provides accommodation and support for up to 34 older people, including some people living with dementia. It also provides respite care but is not registered to provide nursing care. The previous inspection in March 2015 was also rated Good, so the service remained Good.
Kind and respectful care
Staff were patient, friendly and respectful. They protected people's privacy and dignity and encouraged them to do what they could for themselves.
“People were treated with kindness. Staff were patient and encouraged people to do what they could for themselves, whilst allowing people time for the support they needed.” from the report
Safe staffing and medicines
Inspectors found enough skilled staff to meet people's needs. Medicines records were completed correctly and staff signed to confirm medicines had been given.
“There were enough skilled staff deployed to support people and meet their needs.” from the report
Person-centred care plans
Care plans included people's preferences, interests and needs. Staff could access up-to-date information electronically and used personal information to understand each person.
“Care plans were developed and maintained about every aspect of people's care and were centred on individual needs and requirements.” from the report
Choice and involvement
People and relatives were involved in care planning and reviews. People were offered choices about food, activities and how they received support.
“People's individual assessments and care plans were reviewed with their participation or their representatives' involvement.” from the report
Open leadership
Staff, relatives and professionals said the home was well run. The provider sought feedback and staff were encouraged to raise concerns and suggest improvements.
“The provider sought the views of people, staff, relatives and health and social care professionals through questionnaires” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's needs if they require nursing care, given that the home is not registered to provide nursing care?
- 02How would you support my relative if their dementia, mobility or personal care needs changed?
- 03How often would we be invited to take part in care plan reviews and decisions about changing needs?
- 04What respite care is available, and how would you help someone settle into the home?
- 05What activities would be offered if my relative did not want to follow the planned programme?
This was an unannounced inspection of all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 4 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shedfield Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.