CQC report explained · a residential care home
What the CQC found at 32 Beamont Way
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2018
Rated Good; inspectors found outstandingly caring support, with good safety, effectiveness, responsiveness and leadership.
This was a comprehensive, announced inspection on 24 January 2018. The inspector spoke with people living in the home, staff, relatives and health and social care professionals. They reviewed care records, recruitment files, medicines, training and quality checks.
The home was rated Good overall. It was rated Good for Safe, Effective, Responsive and Well-led. Caring improved from Good to Outstanding because staff built trusting relationships, supported people's choices and went beyond their usual role when people needed extra reassurance.
Inspectors found safe staffing, trained staff, personalised care and regular reviews. They also found a few records that needed updating or clarification. The provider said these issues were addressed after the inspection.
Exceptional kindness
Inspectors found genuine, respectful relationships between staff and people. Staff supported people through difficult events and helped them feel valued.
“The management and staff had built up sincere relationships with people and their relatives based on mutual respect and trust.” from the report
Meaningful lives
People were supported to choose activities, develop skills and take part in daily tasks such as cooking, shopping and cleaning.
“At this inspection staff demonstrated that they continuously and consistently look for ways to improve and provide the opportunity for meaningful experiences.” from the report
Safe staffing
Staffing was flexible and based on people's needs and plans. Inspectors found enough staff with suitable skills and knowledge.
“People were supported by sufficient levels of staff with the right skills and knowledge to meet their individual needs.” from the report
Personalised activities
Activities were planned around each person's interests and wishes. People were supported to continue familiar activities and try new opportunities.
“People were encouraged to continue with the social activities they enjoyed and were supported to try new opportunities that interested them.” from the report
Mental capacity records
needs fixingTwo capacity assessments were not in one person's care plan when inspectors visited. The provider said the records were put in place after the inspection.
“We saw that two capacity assessments were not in the care plan for one person who had monitoring equipment in place to keep them safe.” from the report
Care plan wording
needs fixingTwo areas of a care plan were not clear enough. Staff could explain the person's needs, and the provider later said the wording had been amended.
“There were two areas where a care plan needed further clarification but the provider and staff had the knowledge to explain these people's needs fully and the action they would take in practice.” from the report
Service guide update
minorThe guide given to people when they joined the home was not fully up to date. The provider said this would be addressed.
“However this had not been updated to ensure it remained relevant.” from the report
- 01Have all mental capacity assessments and best-interest decisions been added to the relevant care plans?
- 02What changes were made to clarify the two care plan areas identified by inspectors?
- 03Has the service user guide been updated, and how do you make sure families receive current information?
- 04How do you adjust staffing when people have different activities or support needs?
- 05How will you support my relative to choose activities, build independence and maintain important relationships?
This was a comprehensive inspection covering all five key questions, with the previous Good rating retained for Safe, Effective, Responsive and Well-led and Caring improved to Outstanding. This explanation was written from the published report of 3 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 32 Beamont Way
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 24 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about two hours of Wiltshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,340 a week. 82 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.