CQC report explained · a residential care home
What the CQC found at Shandon House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and personalised care, with some record keeping improvements planned.
This was an unannounced inspection on 20 and 22 September 2017. The inspector reviewed information held by the CQC, spoke with people living in the home, relatives, visitors and staff, checked records and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable staff training and care that respected people's choices and dignity.
People were involved in decisions about their care, meals, activities and the home itself. The home had systems to check its services, although the registered manager had identified that care records could be improved and had arranged further support and training.
Enough staff
Inspectors found enough staff to meet people's needs, with extra staff at busier times. People said staff responded promptly when they used their call bells.
“There were enough staff working in the home to meet people's needs.” from the report
Personalised care
People were supported to make their own choices about care, activities, food and where they spent their time. Care plans were reviewed when needs changed.
“People's preferences and choices were respected and support was planned and delivered with these in mind.” from the report
Kind and respectful staff
Inspectors found that staff understood people well and protected their dignity. Staff offered help quietly and waited for people's consent.
“People's dignity was protected and staff offered assistance discretely when it was needed.” from the report
Good food and health support
People had meal choices, including food for specific health needs. Staff monitored people's weight and helped them access health professionals when needed.
“People were supported to have a nutritious diet and sufficient drinks to meet their needs.” from the report
Involving management
People, relatives and staff were asked for their views, and suggestions led to changes in the home. The manager used audits to look for improvements.
“An effective quality assurance system to monitor the support provided and the facilities was in place.” from the report
Inspectors raised no specific concerns in this report.
- 01What improvements were made to care records after the inspection, and how are records checked now?
- 02How do you make sure there are enough staff during busy morning and evening periods?
- 03What was the outcome of the contact with the local authority about the locked front door and Deprivation of Liberty Safeguards?
- 04How will my relative help decide their meals, activities and daily routine?
- 05How will you record and respond if my relative's health, eating or mobility needs change?
This was an unannounced comprehensive inspection covering all five key questions and providing an overall rating for the service. This explanation was written from the published report of 10 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shandon House
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 30 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.