CQC report explained · a residential care home
What the CQC found at Shaftsbury House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following safe infection prevention and control procedures. They were also assured about protective equipment, testing, admissions, cleaning and managing infection outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Outstanding
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, October 2020
Shaftsbury House was inspected but not rated; inspectors were assured that infection control arrangements were safe.
This was an announced, targeted inspection on 7 October 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found good practice. Visits were restricted to essential visits, with relatives and friends meeting people in the garden using protective equipment and social distancing. The home was clean and well maintained, with extra cleaning of frequently touched areas.
Staff had recent infection-control training and were seen following correct procedures. Inspectors were assured about visitors, social distancing, admissions, protective equipment, testing, hygiene and managing possible outbreaks. The service was inspected but not rated, so this report does not give a full overall quality rating.
Safer visiting arrangements
Visits were arranged in advance in the garden, with protective equipment and social distancing. Relatives and friends were told about restrictions and the rules they needed to follow.
“Visits were pre arranged and visitors were expected to wear appropriate personal protective equipment (PPE) and maintain social distancing.” from the report
Clean premises
The home was clean and well maintained. Extra cleaning schedules included regular cleaning of door handles and light switches.
“The premises were clean and well maintained. Additional cleaning schedules had been introduced since the beginning of the coronavirus pandemic.” from the report
Trained staff
Staff had recent infection-control training and inspectors saw them following the correct procedures. Additional staff had been recruited where needed during the pandemic.
“All staff had received recent training in infection control and prevention. Staff were seen to be following correct practice in this area.” from the report
Wide infection-control checks
Inspectors were assured that the home had arrangements covering protective equipment, testing, admissions, social distancing and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements working now, and how are relatives told about any restrictions?
- 02How often are frequently touched areas such as door handles and light switches cleaned?
- 03What infection-control training have staff received recently?
- 04How do you arrange testing for people living here and for staff?
- 05How do you support communication with residents when staff are wearing protective equipment?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated overall. This explanation was written from the published report of 30 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Shaftsbury House is Rated Good overall; inspectors found kind, safe care and Outstanding support tailored to people's individual lives.
This was an unannounced, planned comprehensive inspection on 3 April 2019. One inspector spoke with people, staff, managers and other professionals, observed care, and checked care, medicines, recruitment, training and management records.
The home was safe, effective, caring and well-led, all rated Good. Inspectors found suitable staffing, safe medicine arrangements, detailed care plans, trained staff and good support with health needs.
Responsive care was rated Outstanding. Inspectors found that staff knew people very well and supported their choices, independence, interests, family relationships and personal goals. The overall Good rating was the same as at the previous inspection, published in October 2016.
Highly personalised support
Care plans described people's preferences, routines and communication needs in detail. Staff knew this information and used it to support people in the way they wanted.
“People's care plans were detailed and contained clear information about people's likes, dislikes, specific needs, their personal preferences, routines and how staff should best support them to live happy, contented lives.” from the report
Support for independence
People were helped to develop skills and make everyday choices. The report gives examples involving shopping, cooking, personal care and living in an individual flat.
“The service was creative and innovative in supporting people to live well independently.” from the report
Strong family and community links
Staff supported people to maintain family relationships and take part in activities they chose, including local outings and interests.
“The service was highly responsive to people's social needs, and actively promoted the importance of social contact and companionship to enable a good quality life.” from the report
Safe care arrangements
Inspectors found appropriate risk assessments, safe recruitment, enough staff and safe medicine management. The home also reviewed incidents to reduce the chance of them happening again.
“People were protected against avoidable harm, abuse, neglect and discrimination.” from the report
Open management
People, relatives and staff could share their views. The management team used audits, reviews and feedback to identify and make improvements.
“The quality assurance systems which were in place to monitor the service had been effective in identifying areas for improvement.” from the report
Building size
minorThe home was registered for up to 10 people and was described as larger than current best practice guidance. Inspectors said its design fitted into the residential area.
“This is larger than current best practice guidance.” from the report
- 01How would you tailor the care plan to my relative's needs, preferences, routines and communication style?
- 02How would you help my relative build independence in everyday tasks such as shopping, cooking or personal care?
- 03What activities and community opportunities could my relative take part in based on their own interests?
- 04How would you support my relative to keep in contact with family and manage visits or holidays?
- 05How do you check that medicines, risk assessments and care records remain accurate and up to date?
This was an unannounced comprehensive inspection covering all five key questions and the overall rating. This explanation was written from the published report of 23 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shaftsbury House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 99 live-in carers within about an hour of Barnsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Ivy was very kind and gentle in all her dealings with my late mother. They got on very well and were able to share a joke and a laugh.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.