CQC report explained · a nursing home
What the CQC found at Shaftesbury New Court Place
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, appropriate risk plans and safe medicines management. The environment was clean, and staff understood safeguarding and emergency procedures.
- Effective?
- Good
- People's needs were assessed and care plans were reviewed. Staff had appropriate training and support, although some training records had gaps and a plan was in place to address them.
- Caring?
- Good
- People and relatives described staff as kind and caring. Staff supported people to communicate, make choices, maintain privacy and develop independence.
- Responsive?
- Good
- Care was personalised and reflected people's preferences. People were supported to take part in activities, raise concerns and use different ways to communicate.
- Well-led?
- Good
- The management team understood the service and used audits, meetings and checks to monitor quality. Staff felt supported, and people, relatives and professionals could give feedback.
What inspectors found, March 2020
Shaftesbury New Court Place was rated Good; inspectors found safe, kind and personalised care, with some training records and worn areas needing attention.
The inspection was unannounced and took place on 15 January 2020. One inspector spoke with people, relatives, staff and other professionals. They observed care and checked care, medicine, staff and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines, suitable care plans, kind staff and good support for people's choices, communication and independence.
The home supports up to 24 people with physical disabilities. Some people also have learning disabilities or other health needs. Inspectors found the environment clean and adapted, although some communal areas and corridors were worn or damaged.
The overall rating was unchanged from the previous Good rating, published on 19 July 2017. Inspectors said the management team had effective oversight and that people and relatives were positive about the care.
Personalised care
Care plans recorded people's likes, dislikes and preferences. Staff knew people well and provided individualised support.
“People's care records were personalised and there was clear information about people's likes, dislikes and preferences.” from the report
Kind and respectful staff
People, relatives and professionals gave positive feedback about staff. Inspectors found that people were treated with dignity and respect.
“People and their relatives told us staff were kind and caring.” from the report
Choice and independence
People were supported to make decisions, communicate their wishes and do as much as possible for themselves. The adapted environment included features to support wheelchair users.
“Staff supported people to be as independent as possible and do what they could for themselves.” from the report
Activities and interests
People were asked what they wanted to do and were supported with activities both at the home and away from it.
“People were supported to take part in a range of activities both in-house and away from the service.” from the report
Management oversight
The home used audits, meetings and checks to identify and follow up improvements. Staff said they could ask managers for help.
“Audits were completed to help ensure the quality of the service was maintained.” from the report
Training records had gaps
needs fixingInspectors found some missing information in training records. The manager knew about this and had a plan to arrange the outstanding training.
“We identified some gaps on the training records.” from the report
Worn communal areas
minorSome communal areas and corridors were worn and damaged during the inspection. Refurbishment was taking place and the manager described a rolling maintenance and redecoration programme.
“We noted that some of the communal areas and corridors were worn and damaged.” from the report
- 01Have all gaps in staff training records now been resolved, and which staff still have outstanding training?
- 02What work has been completed, or is planned, to repair the worn and damaged communal areas and corridors?
- 03How would you support my relative to make choices if they communicate using gestures, pictures or other aids?
- 04What activities would be available that match my relative's interests and abilities?
- 05How are changes in my relative's needs recorded and shared with staff and health professionals?
This was an unannounced planned inspection covering all five key questions, the premises and the care provided. This explanation was written from the published report of 5 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Rated Good; inspectors found safe, kind and personalised care, with only minor refurbishment issues noted.
Inspectors visited unannounced on 5 and 6 July 2017. They observed care, spoke with people, relatives and staff, and reviewed care records, medicines, training, recruitment and quality checks.
People told inspectors they felt safe and that there were enough trained staff. Risks were assessed, medicines were managed safely, and staff understood safeguarding procedures.
Inspectors found that people were asked for consent, supported to make choices and helped to stay independent. Staff were kind and respectful, care was personalised, and people were supported with food, healthcare, activities and complaints.
The home was rated Good in all five areas and overall. This was unchanged from the previous inspection in May 2015. Inspectors noted chipped paint and stained flooring in some communal areas, with refurbishment being planned.
People felt safe
People told inspectors they felt safe. Their risks were assessed and reviewed, and staff knew how to report safeguarding concerns.
“People told us they felt safe living at New Court Place.” from the report
Kind and respectful staff
Inspectors saw staff communicating positively and respectfully. Staff supported people's privacy, dignity and inclusion.
“We observed staff interacting with people positively and often saw them laughing and joking with people in a respectful way.” from the report
Personalised support
Care plans included people's preferences, interests and communication needs. Staff adapted support to people's changing needs and encouraged independence.
“Care plans had detailed personal information including a profile about people`s likes and dislikes as well as hobbies and interests.” from the report
Good management checks
The home had regular supervision, team meetings, audits and quality checks. Feedback from people, relatives and staff was positive.
“There were quality assurance systems in place including regular audits and checks to make sure if any shortfalls were identified they were quickly addressed to improve the service.” from the report
Communal areas needed refurbishment
minorInspectors found chipped paint and stained flooring in some communal areas. The manager said refurbishment plans were due to be discussed in September 2017.
“We identified that in some of the communal areas paint was chipped and the flooring was stained.” from the report
- 01What refurbishment has been completed since inspectors noted chipped paint and stained flooring in some communal areas?
- 02How will you assess and review my relative's individual risks, including moving and handling needs?
- 03How will my relative be supported to communicate choices if they cannot communicate verbally?
- 04How are care plans reviewed when a person's needs, preferences or health change?
- 05What activities and opportunities will be available that match my relative's interests?
This was an unannounced inspection covering all five rating areas; the report says the service remained Good from the previous inspection in May 2015. This explanation was written from the published report of 19 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shaftesbury New Court Place
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 17 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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