CQC report explained · a residential care home
What the CQC found at Shaftesbury Court Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. This included visitor screening, safe admissions, use of protective equipment and access to testing.
- Effective?
- Good
- This question was not rated or assessed in the report.
- Caring?
- Good
- This question was not rated or assessed in the report.
- Responsive?
- Good
- This question was not rated or assessed in the report.
- Well-led?
- Good
- This question was not rated or assessed in the report.
What inspectors found, December 2020
Inspected but not rated; inspectors found appropriate infection prevention and control arrangements during the coronavirus pandemic.
This was an announced inspection on 10 November 2020. It was part of a national review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found that visitors were screened, visits were arranged safely, and cleaning took place between visits. New residents were tested, isolated for 14 days and monitored for signs of infection.
The home had enough personal protective equipment, and staff had completed infection control and coronavirus training. Testing arrangements for residents and staff followed government guidance.
The overall service was inspected but not rated. Safe was also inspected but not rated. Inspectors said they were assured that infection prevention and control procedures were being followed.
Safe visiting
Visits were pre-booked in a designated room. Visitors were screened, wore masks and sanitised their hands, and social distancing was maintained.
“Appropriate measures were in place to ensure that people could receive visitors safely at the service.” from the report
Safe admissions
People entering the home were tested before and after admission and isolated in their own flats for 14 days. Their temperatures and symptoms were checked regularly.
“There were clear procedures from the point of entry to people's flats that minimise risk of transmission.” from the report
Protective equipment
Staff had access to masks, aprons and gloves. The report says there was sufficient stock and a designated area for putting on and removing this equipment.
“Appropriate personal protective equipment (PPE) was available to staff.” from the report
Testing arrangements
The provider had arrangements to test residents and staff for coronavirus and was following government guidance.
“The provider had appropriate arrangements in place to test people and staff for coronavirus and was following government guidance on testing.” from the report
Staff training
All staff had completed infection prevention and control training, including the safe use and disposal of protective equipment.
“All staff had completed infection prevention and control training and a coronavirus training” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened and how are visits arranged?
- 02What happens when a new resident arrives, including testing and any period of isolation?
- 03How do you check that staff have enough personal protective equipment and use it safely?
- 04How often are residents and staff tested for coronavirus or other infections?
- 05How has infection prevention and control training been kept up to date since this inspection?
This was a thematic review of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the report did not assess the other four key questions. This explanation was written from the published report of 2 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Shaftesbury Court Residential Care Home was rated Good overall, with safe and caring support but fewer outings than some people wanted.
Inspectors visited without warning on 15 and 17 April 2019. They spoke with 10 people, three relatives and 12 staff. They also checked care plans, risk and medicines records, staff files, complaints and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe, staff were kind, medicines were managed safely and there were enough suitably skilled staff.
People were involved in their care and supported to make choices. The home provided activities, healthcare support, suitable food and accessible accommodation. Some people wanted more outings, and inspectors could not see evidence of internal audits said to have been completed.
The home was also rated Good at the previous inspection, published on 10 November 2016. Inspectors said it continued to meet the characteristics of Good in all areas.
People felt safe
People and relatives said they felt safe. Inspectors found safeguarding arrangements, risk plans and safety checks were in place.
“People told us they felt safe living at the home and their needs were being met.” from the report
Enough staff
Staffing levels matched the planned rotas. People and relatives said staff responded promptly, and the home did not use agency staff.
“There were sufficient numbers of suitable staff and of appropriate mix of skills to support people's needs.” from the report
Kind and respectful care
Inspectors saw staff speaking kindly and respectfully. People were involved in decisions and supported to keep their independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Safe medicines support
Medicines were stored, administered and recorded safely. Staff who supported people with medicines had training and competency checks.
“Medicines were managed safely. There were safe systems in place to acquire, store, administer, dispose and monitor medicines; including controlled drugs.” from the report
Good involvement and activities
People and relatives helped shape care plans and could choose activities, meals and how to spend their time. The home offered group activities and links with the community.
“People were supported to participate in activities that interested them.” from the report
More outings requested
minorSome people said they wanted more outings. The manager said the home was raising funds to buy a minibus to support more regular community access.
“People could access local amenities including shops, clubs and libraries. However, some people mentioned "We would like more outings.” from the report
Audit evidence was not shown
needs fixingThe area manager said internal audits had been carried out, but inspectors could not see documents supporting this after asking three times. This is a record-keeping weakness in the home's oversight.
“They did not show us any documentation to support this evidence although we requested for it three times.” from the report
- 01How many outings are currently offered, and what is the plan for increasing community access?
- 02Has the minibus been purchased, and how are outings arranged for people who want them?
- 03What internal audits are carried out, and can we see the records showing the findings and any actions taken?
- 04Is the lift replacement now complete, and how would someone with limited mobility move between floors if it was unavailable?
- 05How are my relative's care plan, risks and medicines reviewed when their needs change?
This was an unannounced planned inspection covering the overall service and all five questions; both the premises and the care provided were looked at. This explanation was written from the published report of 21 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shaftesbury Court Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Shaftesbury Court Residential Care Home →
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Shaftesbury Court Residential Care Home →
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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