CQC report explained · a residential care home
What the CQC found at Shaftesbury Anvil House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, risk assessments and safe medicines practice. The home was clean and staff knew how to recognise and report possible abuse.
- Effective?
- Good
- Staff had suitable training and support. People were helped with food, healthcare, communication of their needs and decisions made under the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with patience, dignity and respect. People were encouraged to make day-to-day choices and take part in activities such as preparing meals.
- Responsive?
- Good
- Care plans were personalised and regularly updated. People were supported to take part in activities and go into the community, although inspectors asked the home to review control of the communal television.
- Well-led?
- Good
- Inspectors found regular checks, staff meetings, training and action plans when concerns were identified. Staff understood the home's aims and relatives generally felt the home was well led.
What inspectors found, April 2019
Shaftesbury Anvil House is rated Good; inspectors found safe, kind and person-centred care, with one issue about sharing the communal television.
This was an unannounced, planned inspection on 28 March 2019. One inspector reviewed records and the environment, observed care, and spoke with people, relatives and staff. Because most people had complex non-verbal communication, the inspector could not get verbal feedback from everyone.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, personalised care plans and kind support that encouraged independence.
Inspectors also found that people were supported with healthcare, activities and daily choices. One issue was raised about one person controlling the communal television, which could limit other people's choices. The home agreed to review this.
Enough staff
Inspectors found there were enough staff to keep people safe and meet their needs. Recruitment checks were also completed before staff started work.
“There were enough staff to keep people safe and to meet their care needs.” from the report
Kind and respectful support
Staff knew people's communication styles and preferences. They gave people time, respected privacy and encouraged independence.
“We observed staff supporting people with patience, taking their time to enable the person to communicate at their pace.” from the report
Personalised care
Care plans contained detailed information about people's needs, preferences and goals. Records were reviewed and updated when needed.
“Care plans were very person centred and contained lots of information about what was important to people and what goals they would like to achieve.” from the report
Community activities
People were supported to take part in activities they enjoyed and to access places in the community regularly.
“We observed during our visit and found from the records that people were supported to access the community to participate in activities on a frequent basis.” from the report
Checks and improvement
The provider and manager carried out checks on safety and care quality. Where audits found concerns or trends, action plans were put in place.
“Where internal audits identified any concerns or trends, detailed action plans were put in place and communicated to the staff team usually through a team meeting.” from the report
Communal television choices
minorOne person controlled the communal television and would not allow it to be changed from one channel. Inspectors said this could affect other people's right to choose what they watched, and the home agreed to review it.
“This potentially impinged on the rights of other people to choose what they wanted to watch.” from the report
- 01What changes were made after inspectors raised the issue about one person controlling the communal television?
- 02How do staff understand and respond to the communication needs of people who cannot speak easily?
- 03How are people supported to make day-to-day choices about activities, meals and routines?
- 04How often are care plans reviewed, and how are relatives involved when a person's needs change?
- 05How do staff encourage people to take part in household tasks while respecting their choices?
This was an unannounced planned inspection that covered all five CQC questions, the overall service and the care provided. This explanation was written from the published report of 30 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Shaftesbury Anvil House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- January 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 17 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
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