CQC report explained · a residential care home
What the CQC found at 56 Monks Dyke Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
Rated Good; inspectors found safe, kind and personalised care, but noted medicine recording errors and a broken bathroom hoist.
This was an announced inspection on 27 September 2017. Inspectors spent time with five of the seven people living in the home, spoke with staff and managers, observed care, checked records and later spoke with three relatives.
The home supported people with learning disabilities and/or sensory disabilities. Everyone had special communication needs. Inspectors found enough staff, suitable recruitment checks, safe medicine arrangements overall, kind care, support with food and healthcare, and activities that promoted independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The Well-led rating had improved from Requires improvement at the previous inspection because the home was now reporting deprivation of liberty authorisations correctly.
Kind, respectful care
Inspectors saw staff spending time with people, using their communication methods and supporting their wellbeing, privacy and dignity.
“We saw that people were being treated in a kind and respectful way.” from the report
Personalised support
Staff understood people's individual communication and care needs. People were supported to make choices and become as independent as possible.
“Each person had a written care plan that described the care they needed.” from the report
Activities and independence
People were supported with everyday tasks and enjoyed a wide range of social and occupational activities.
“Records showed that people were being supported to enjoy a wide range of opportunities to engage in occupational and social activities.” from the report
Good oversight
The home carried out checks on care, medicines, hygiene and fire safety. Staff had handovers and meetings to review people's needs and the service.
“Records showed that the registered persons had regularly checked to make sure that people were receiving all of the care they needed.” from the report
Medicine recording errors
needs fixingThere had been a small number of occasions when medicines were not given or recorded correctly in the previous 12 months. Inspectors said no direct harm had occurred and noted that improvements had been introduced.
“there had been a small number of instances when medicines had not been administered and/or recorded in the right way.” from the report
Broken bathroom hoist
needs fixingOne person's private bathroom hoist had not worked for several weeks. The person had to use a suitable bath in another service on the same site.
“the hoist that was fitted in one person's private bathroom was not working and had not been so for several weeks.” from the report
- 01Has the broken bathroom hoist now been repaired or replaced, and what bathing arrangements are available until it is working?
- 02What checks are now in place to prevent medicines being missed or recorded incorrectly?
- 03How do agency staff learn each person's communication method, care plan and individual risks?
- 04How are people and their relatives involved in reviewing care plans and setting personal goals?
- 05How can people who use personal sign assisted language raise a complaint or ask for independent advocacy?
This was an announced inspection covering all five CQC questions, including observations, three people's care records, management records and feedback from relatives. This explanation was written from the published report of 28 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 56 Monks Dyke Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- October 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.